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Porter is hiring for a Customer Success Account Manager!
Porter combines the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind for the members of our health plan customers. Driven by robust AI analytics, Porter’s Care Guide team helps members navigate the healthcare delivery system, secures the right support for their specific needs, and directs Porter’s team of expert clinicians to perform telehealth visits and/or comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.
The Ideal Porter Team Member
Are you an enthusiastic rock star experienced in the exciting world of Account and Project Management within the healthcare sector? If so, Porter's Customer Success Team has an incredible opportunity for you! We are a dynamic rocket ship of a start-up in search of a detail-oriented, process-driven individual to join us in managing the multitude of projects and customers that make up our rapidly growing portfolio of accounts.
The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide our members with an innovative and empathetic ecosystem of transparency. New team members will bring energy and excitement over helping to revolutionize the healthcare continuum and contributing to the success of our mission-driven organization.
Responsibilities:
· Assist in the management of diverse clients and projects within a healthcare setting.
· Work closely with the Customer Success Team to ensure client satisfaction and project success.
· Utilize and become proficient in project management tools and processes.
· Collaborate with cross-functional teams to deliver high-quality results.
· Maintain and update project documentation and spreadsheets.
Qualifications:
· Enthusiastic and eager to leverage your experience in healthcare industry project or account management.
· Detail-oriented with strong organizational skills.
· Comfortable working with spreadsheets and data analysis (Microsoft Product Suite specifically Excel, PM Tools like SmartSheet)
· Ability to adapt to a fast-paced, dynamic start-up environment.
· Excellent communication and interpersonal skills.
Requirements:
· Bachelor's Degree preferred.
· Demonstrated intelligence and a willingness to learn.
· Ability to thrive in a collaborative team setting.
· Previous experience or coursework related to project management is a plus.
· Must have experience working with or for Health Plan Payers in Risk Adjustment or Quality within the healthcare industry
Benefits of Working with Porter:
· Remote work environment
· Medical, dental and vision benefits within 30 days of hire
· Paid vacation and holidays
· A fun team and special culture
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
