Revenue Recovery Operations Associate

About Us:

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day. 

Why work at Pacvue? 

• Be on the cutting edge - Pacvue is transforming the way brands and sellers win online.  Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations. 
• Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed. 
• Learn – from the best!  Our team is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.  
• Grow fast – the eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market. 

About the role:

Work closely with the Revenue Recovery Operations Associate to implement Pacvue’s Revenue Recovery program on major eCommerce platforms, including Amazon and Walmart. This role manages the process from pre-sales audits to post-sales onboarding, ensuring accurate data integration, streamlined workflows, and high client satisfaction in a competitive environment. 

Responsibilities:

Pre-Sales

• Act as the primary contact for eCommerce Revenue Recovery services.
• Manage and track audit requests from the sales team. 

Post-Sales 

• Lead a standardized client onboarding process tailored for eCommerce channels. 
• Maintain an up-to-date FAQ repository and provide current sales enablement materials. 
• Collaborate with the service delivery team to address client issues promptly. 
• Conduct regular service meetings to ensure continuous client satisfaction. 

Operations 

• Proven experience in client onboarding, customer success, or operations management. 
• Project management and workflow optimization skills. 
• Excellent communication and interpersonal abilities with a client-centric approach. 
• Demonstrated capacity to work effectively across cross-functional teams. 
• Basic proficiency in data analysis; Fluency in English, and proficiency in Chinese is a plus.  
• Familiarity with Amazon and Walmart platforms and their operational metrics is preferred. 

Skills & Qualifications:

• 2-3 years of experience in B2B marketing.
• Ecommerce experience preferred.
• Proven experience in content creation
• Previous experience managing co-marketing and/or partner marketing activities.
• Exceptional writing skills and strong project management capabilities.
• Ability to distill complex topics into compelling, easily understandable stories.
• Proficiency in using HubSpot and Google Analytics for marketing analysis and reporting.

Benefits:

• Unlimited Paid Time Off 
• Paid Holidays and Floating Holidays
• Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance
• 401k with Employer Match
• Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
• Paid Parental Leave

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