Revenue Operations Specialist

Description

Sprout Social is looking to hire a Revenue Operations Specialist for the Sales & Success team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including General Mills, Make-a-wish Foundation, Honda and Edelman. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• Serve as a primary point of contact for compensation or business operations inquiries via our ticketing system; efficiently triaging, researching, and resolving a high volume of requests related to business operations, compensation, spiffs, and incentives.
• Leverage AI to automate responses and processes
• Manage compensation exceptions and adjustments, working closely with various business operations teams to resolve discrepancies and implement solutions.
• Own the intake, tracking, and resolution of rep onboarding, offboarding, and role change tickets across Sales and Customer Success.
• Partner with Business Operations Analysts to resolve issues related to rep setup, territory changes, and quota attainment
• Prepare quota objects and quota files, supporting the setup and distribution of sales targets.
• Develop and maintain comprehensive documentation for compensation processes, policies, and procedures, contributing to our team's knowledge base and efficiency.
• Support the revenue operations team with ad-hoc requests and projects, contributing to overall team objectives.
• Assist in meticulous data entry and reconciliation.
• Collaborate with sales operations, finance, and the people team to ensure data integrity and process alignment.
• Work with performance data within Salesforce, ensuring timely and accurate record-keeping.

What you’ll bring

As the Revenue Operations Specialist, you will be a vital member of our Revenue Operations team, with a primary focus on the operational backbone of our compensation programs. This role is heavily involved in managing incoming requests and ensuring smooth, accurate compensation processes through diligent ticket management. You'll play a crucial role in maintaining data integrity and supporting our global workforce's compensation needs. Reporting to the Senior Manager, Sales Operations, this is an excellent opportunity for someone detail-oriented, organized, and enthusiastic to gain hands-on experience and grow their career in compensation operations within a fast-paced and dynamic tech environment.

The minimum qualifications for this role include:

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field – OR – 1–2 years of experience in sales/business operations or administrative support roles.
• Ability to maintain attention to detail and ensure data accuracy when working with sensitive information.
• Proficiency in Google Workspace (Docs, Sheets, Slides) or Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred qualifications for this role include:

• Experience managing workflows via ticketing systems (e.g., Jira, Zendesk, Asana).
• Familiarity with Salesforce or other CRM systems.
• Demonstrated ability to use AI tools or prompts to streamline workflows and improve efficiency.
• A process improvement mindset—proactively identifying inefficiencies and suggesting solutions.
• Excellent organization and time management, with the ability to juggle multiple tasks in a fast-paced environment.
• Strong communication skills, both written and verbal, with a customer-first mindset.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete your comprehensive onboarding and gain a foundational understanding of Sprout Social's compensation plans and systems.
• Dive deep into our ticket management processes.
• Actively respond to inquiries and assist with basic documentation.
• Learn about our Salesforce and business operations processes.

Within 3 months, you’ll start hitting your stride by:

• Confidently manage routine credit adjustments and exceptions. 
• Actively contribute to the development of process documentation
• Independently handle a wider range of business operations and compensation inquiries through our ticketing system. 
• Assist with performance data uploads and supporting onboarding/offboarding tasks.
• Build relationships with key internal stakeholders.

Within 6 months, you’ll be making a clear impact through:

• Be a trusted resource for all business operations and compensation operational tasks.
• Proactively identify areas for process improvement and take ownership of specific documentation projects.
• Be proficient in uploading performance data, assisting with quota file preparation, and managing compensation aspects of onboarding/offboarding. 
• Have a strong grasp of our operational processes and be highly efficient in managing business operations and compensation tickets. 

Within 12 months, you’ll make this role your own by:

• Getting exposure to various compensation programs, and having the chance to take on increasing responsibility within the team, building a solid foundation for a career in compensation.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:

• Zone 1 (New York, California, Washington): $46,464.00 (min), $58,100.00 (mid), $69,696.00 (max) USD annually
• Zone 2 (All other US states): $42,200.00 (min), $52,800.00 (mid), $63,400.00 (max) USD annually

The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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