Customer Success Operations Specialist

Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next.

We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective.

More than 50,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually.

As Triple Whale continues to scale, our go-to-market engine needs clean data, tight systems, and fast feedback loops. The Revenue Operations Specialist - Customer Success sits at the center of that engine.

You’ll help ensure our Customer Success efforts are measurable, proactive, and directly tied to retention and expansion outcomes. From lifecycle health and usage data to tooling, workflows, and process optimization, you’ll be a critical partner in helping CS teams move fast without losing visibility - and in helping the business invest confidently in customer growth.

• Own and optimize Customer Success reporting across the full post-sale lifecycle, from onboarding through renewal and expansion
• Partner closely with Customer Success, Sales, Support, and RevOps to ensure clean handoffs and consistent customer data
• Maintain and improve CRM and CS workflows (HubSpot and integrated CS tools)
• Monitor customer health, product usage, retention, churn, and expansion signals, surfacing actionable insights
• Build dashboards and reports that help CS leadership prioritize accounts and make fast, confident decisions
• Support onboarding, QBRs, renewals, and expansion processes with accurate data and scalable systems
• Ensure accurate account lifecycle tracking, including onboarding status, health scoring, and renewal readiness
• Support customer segmentation, health scoring, routing, and lifecycle definitions
• Identify gaps, inefficiencies, and opportunities across CS tools, processes, and data
• Help implement and document scalable RevOps and CS Ops best practices as the company grows
• Support and maintain system integrations used by the Customer Success team

• 2+ years of experience in Revenue Operations, Customer Success Operations, or a related role
• Strong working knowledge of CRM systems and CS tooling (HubSpot experience a plus)
• A data-driven mindset with comfort analyzing retention, churn, expansion, and usage metrics
• Ability to translate messy customer data into clear insights and recommendations
• Experience collaborating cross-functionally with Customer Success, Sales, Support, and Ops teams
• High attention to detail paired with a bias toward action
• Comfort moving quickly in a fast-paced, high-growth environment
• Curiosity, ownership, and a genuine desire to make systems, and customer experiences better

• We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
• We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. 
• We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. 
• We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
• We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Base Compensation Range: $90,000-$115,000

​​Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location- so everything stays above board and whale-balanced.  The range you sea on each job posting shows the minimum and maximum target salary for new hires across all U.S. locations.

Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you’re looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We’re on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.

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