Revenue Operations Manager

Schema App is a fast-paced, profitable SaaS company headquartered in Guelph, Ontario, and proud of our Canada-wide team. We are a smart, collaborative team on a mission to be a global leader in Enterprise Marketing Tech Innovation with a focus on content knowledge graphs. Schema App is proud to call SAP, Wells Fargo, and Henry Ford Health our customers. We are the leaders in a niche area of search engine optimization (SEO), called schema markup. Schema markup builds knowledge graphs that unlock AI and Search understanding of web content.  Our comprehensive end-to-end solution empowers Enterprise Digital Marketing Teams to achieve organic search results, content insights and increased AI efficiency.  Our technology is essential for the evolution of AI Search (ChatGPT, AI Overviews, and Gemini).

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are looking for a Revenue Operations Manager (RevOps) to join our team.  The purpose of this role is to ensure operational alignment across Sales, Marketing, Customer Success, and Finance by streamlining deal operations, managing SaaS metrics and reporting, and acting as the internal owner of CRM (HubSpot) processes. This person supports top-line revenue growth and bottom-line efficiency by improving workflows, enabling data accuracy, and ensuring the seamless execution of customer lifecycle operations — from deal creation to renewal.

Functional Accountabilities  

• Deal & Revenue Operations
  • Support Sales and Customer Success teams with proposal and renewal draft, renewals, and CRM (HubSpot) workflows. Own the deals system (HubSpot and DocuSign) including configuration, maintenance, and integrations (with Data Engineer support). Manage permissions and instrument best practices. 
  • Ensure clean, accurate deal data and drive automation for efficient revenue processes.  Create processes and constraints to guide users to accurately complete deal information. 
  • Calculate and communicate commissions for AEs, BDRs, and CSMs every month. Automate and manage approvals, notifications to commission recipients and report to finance.
  • Review and catalog contract differentiators and create business systems and operations to account for alignment to them. Eg. Requirements for SOC2, etc.
  • Review all deals prior to sending for signature to ensure they align with best practices, contract requirements. 
  • Coordinate with legal to get reviews for custom terms and prepare options for review with legal decision makers. 
  • Lost deal analysis. Ability to look through deal correspondence and follow up with customers to find out more about why we lost a deal.
  • Deal oversight, weekly review of sales process adherence, and feedback to AEs on how they can improve.

• SaaS Metrics & Reporting
  • Own the tracking and accuracy of core SaaS KPIs (MRR, churn, CAC, LTV, etc.). Update weekly for sales and CS leaders' review. Identify opportunities to improve four core metrics and partner with leaders to execute on recommendation.
  • Drive initiatives to fill reporting gaps and deliver actionable insights to leadership.  Identify gaps and projects that need to take place in order to improve top line revenue and time to close (renewal and new deals). 
  • Support Sales and Customer Success with annual & quarterly revenue forecasting. Create advanced models that take into account specifics about Schema App’s business and customer base.
    
• Customer & Finance Workflow Coordination
  • Manage customer onboarding documentation (e.g., W8-BEN, A/P portal setup, PO requests).
  • Act as a liaison between Finance and GTM teams to ensure smooth billing and account setup.

Key Competencies

• Growth Mindset
  • Embraces ambiguity and change with curiosity and optimism.
  • Learns quickly from mistakes and iterates with measurable improvements.
  • Welcomes feedback as a tool for continuous improvement.
• Resourcefulness & Initiative
  • Solves problems independently and creatively using available tools.
  • Proactively identifies process gaps or inefficiencies and takes action.
  • Demonstrates strong follow-through and personal ownership.
• Cross-Functional Collaboration
  • Builds trust across Sales, CS, Marketing, and Finance.
  • Communicates clearly, listens actively, and adapts to varied working styles.
  • Resolves conflict or misalignment constructively, with shared goals in mind.
• Systems Thinking 
  • Understands how changes in one workflow affect the broader GTM engine.
  • Brings rigor and precision to CRM, proposals, and metrics.
  • Systems thinker, able to build and optimize processes. 
• Accountability & Humility
  • Owns mistakes transparently and shares learning moments.
  • Seeks help when needed, without ego.
  • Balances confidence in expertise with respect for other perspectives.
• Attention to detail
  • Very detail-oriented. Likes to triple-check data prior to sending.
  • Maintains clean data and upholds reporting integrity.

Metrics

Operational Excellence

• Proposal & Deal Support SLAs: 90%+ of proposals and deal updates completed within agreed timeframes.
• Customer Setup Timeliness: 95% of new customer onboarding (A/R-related tasks) completed within 3 business days.

Data Integrity & Reporting

• SaaS Metrics Accuracy: 100% monthly accuracy in reporting on core SaaS metrics (MRR, churn, CAC, LTV, etc.).
• HubSpot Data Hygiene: <5% of records with missing critical fields; audit reports show consistent process adherence.

Process Enablement

• CRM Adoption & Enablement: Monthly training or resource updates delivered; NPS from Sales/CS teams ≥8/10 on ease of use.
• Process Documentation: 100% of recurring workflows documented and updated quarterly within sales, and renewals.

Revenue Efficiency

• Commission Accuracy: 100% on-time and accurate AE, BDR, and CSM commission calculations each quarter.
• Non-Standard Contract Oversight: 100% tracked and flagged to leadership with appropriate handoffs.
• Lost Deal Re-Engagements: Monthly analysis conducted; list of re-engagement opportunities shared with Sales.

Cross-Team Impact

• CS & Sales Stakeholder Satisfaction: Quarterly pulse survey average ≥8/10 across GTM teams.
• Operational Improvements Implemented: 3–5 new automation, reporting, or process improvements launched per quarter.
  

Schema App Values

• Growth Mindset:  We are adaptable, nimble, and resilient. We are always learning. 
• Resourceful: We are resourceful, take action on opportunities, and don’t give up.
• One Team: We are collaborative, we win and learn together. 
• We are Humble: We know what we are good at as people and as a company. We share what we know, admit what we don’t, and seek clarity through curious questions.

Life @ Schema App

• Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
• Great benefits for health & wellness, and your coverage starts as soon as you do. 
• RRSP matching! 
• Flex days to re-energize on top of vacation days and you don’t work on your birthday.
• You choose where you work - home or headquarters in Guelph. The sales team comes into the office 1-2 times per week. 
• The Culture Club keeps our virtual team connected through fun and innovative events.
• Diverse smart team! The more inclusive we are, the better our work will be.

Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.