Sr. Revenue Operations Manager

At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check - fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact.

If you’re looking for a place where ownership, collaboration, and creativity thrive, this is it.

We’re looking for a strategic and data-driven Revenue Operations Lead to supercharge our lead-to-cash motion. This senior individual contributor role is the connective tissue across Marketing, Sales, and Customer Success - designing the processes, systems, and reporting infrastructure that drive operational excellence and revenue growth at scale.

Reporting to the VP of Marketing, and partnering closely with our CFO and Chief Commercial Officer, you’ll build the operational foundation that aligns the business and enables us to move fast, measure effectively, and deliver results.

You will serve as the primary owner of go-to-market operations, with a focus on driving alignment, consistency, and efficiency across all GTM functions. If you thrive in a fast-paced, scaling environment and bring a hands-on, problem-solving mindset, this role will allow you to make a significant impact as we continue our global expansion.

Design Scalable GTM Processes: Architect and execute seamless, cross-functional workflows across Marketing, Sales, and Customer Success. Develop and document standardized processes that can fuel global expansion across North America, EMEA, and APAC.
Tech Stack Optimization: Own optimization of the GTM tools and systems - CRM, marketing automation, enablement, and CS platforms. Maintain operational rigour and uphold data integrity within HubSpot. Enable cross-functional teams to execute efficiently and at scale.
Revenue Execution Infrastructure: Own, manage and maintain workflows, tooling, and operating rhythms that fuel consistent revenue execution. Lead the adoption and adherence to new workflows and tools, providing training and support as needed.
Cross-Functional Alignment: Drive process clarity, documentation, and performance tracking to ensure every team is rowing in the same direction. Collaborate closely with Product, Engineering, and Customer Success to resolve operational gaps and inefficiencies.
Finance Partnership: Collaborate on pricing strategy, execution, and revenue reporting. Ensure tight alignment between GTM and Finance.
KPI Frameworks: Define and track operational metrics to measure funnel health, forecast accuracy, and scale readiness. Manage and improve data pipelines by partnering with data engineers, data scientists, and analytics teams to deliver actionable insights.
Operate Independently: Adapt quickly to changing priorities and operate with a strong bias for action, driving continuous improvement initiatives in a scaling environment.

What You Bring to the Table

• 6+ years in Revenue Operations, Sales Operations, or GTM Strategy roles within SaaS

• Strong leadership and management skills with experience guiding teams in high-growth or startup environments

• Deep expertise in tools like HubSpot, Salesforce, Clari, Gong, and other GTM systems, with hands-on experience managing CRM operational hygiene

• Strong understanding of data analysis, business intelligence, and visualization tools like Tableau, Looker, or Power BI

• Bachelor’s degree in Business, Marketing, or a related field; MBA or related post-grad credentials preferred

• Experience scaling GTM operations across global teams and multiple regions (North America, EMEA, APAC is a plus)

• Ability to connect strategic objectives to tactical workflows and tooling

• Proven ability to deliver under pressure with a sharp focus on execution and results

• Comfortable navigating cross-functional ambiguity while bringing structure and clarity

• Excellent communicator who can translate complex ops topics to non-technical stakeholders

• Experience working with executive leaders on strategic planning, pricing, and forecasting

• Highly collaborative and comfortable aligning across Marketing, Sales, CS, Finance, Product, Engineering, and IT

• Comfortable operating independently as a team of one, prioritizing tasks, and executing with minimal supervision

• Adaptable to fast-paced, ambiguous environments and eager to iterate quickly

• Experience or a strong curiosity in utilizing AI tools to streamline workflows, analyze data, and make process improvements

Vacation Mode On: 4 weeks of paid vacation + additional health & wellness time off.

Health and Benefits: Comprehensive package for you and your dependents.

Flex Life: Fully remote setup with a home-office allowance and flex stipend.

Growth Fuel: Budget to attend industry conferences, pursue certifications, or take advanced courses.

Impact & Ownership: Own and optimize revenue-critical systems and processes that directly impact business performance.

Team Energy: Collaborate with passionate marketers, sellers, and operators who value velocity, clarity, and impact.

If you’re stoked by the chance to drive bold innovation, smash silos, and deliver world-class products, we want to hear from you. Let’s build something epic together.

Certn is a growing global technology company that is looking to reinvent the way organizations build Trust in People with technology and AI-backed background checks. Having recently been named one of Canada’s Companies-to-Watch in Deloitte’s Technology Fast 50™ Awards, we are becoming one of the fastest-growing start-ups.

Just so you know… The selected candidate will be required to complete a background check. This means you will get to see first hand what we do (and trust us, we do it REALLY well)!

Certn takes pride in being an advocate for equal opportunities in the workplace. Our commitment is reflected in how we’re creating a workplace that’s respectful, inclusive, and free from barriers—a place where each member of our team can achieve their full potential. We firmly believe that the strength of our company is rooted in diversity, and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that you'll consider Certn as your preferred employer, where you can thrive and contribute to our collective success.

If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you.