Revenue Operations Coordinator

The Revenue Operations Coordinator is a highly organized, detail-oriented role focused on supporting the operational effectiveness of the sales organization. This position plays a critical role in maintaining Salesforce data integrity, supporting sales reporting and forecasting, coordinating contract workflows, and ensuring internal sales processes run smoothly. 

The Revenue Operations Coordinator partners closely with the Director of Sales Operations, sales leadership, account teams, and delivery stakeholders to support pipeline management, sales execution, and client engagement activities. This role is primarily internal-facing with limited client interaction and is ideal for someone who thrives in a structured, process-driven environment. 

Core Responsibilities 

Sales Operations & Salesforce Administration (50–55%) 

• Support the day-to-day administration, maintenance, and improvement of the Salesforce CRM environment 

• Review Salesforce opportunities, accounts, and reports for accuracy, completeness, and proper stage progression 

• Monitor Salesforce notifications and follow up with opportunity owners to ensure required updates are completed 

• Maintain opportunity hygiene to support accurate forecasting, pipeline visibility, and leadership reporting 

• Generate and distribute weekly sales reports, dashboards, and ad hoc analyses for sales and executive meetings 

• Troubleshoot Salesforce issues and escalate or recommend enhancements as needed 

• Support sales forecasting, pipeline reviews, and data audits 

Sales Administration & Contract Support (30–35%) 

• Assist with drafting, coordinating, and processing Statements of Work (SOWs), Change Requests, and contract amendments 

• Manage internal contract workflows, including reviews, approvals, and document routing 

• Ensure all contracts and legal documents are properly stored, tracked, and archived 

• Coordinate logistics for internal sales meetings, pipeline reviews, and leadership syncs 

• Support sales teams with proposal preparation, document formatting, and submission coordination 

• Maintain accurate records of contract status, renewals, and key milestones 

Process Documentation & Enablement (10–15%) 

• Maintain and update the sales playbook and sales operations user guide 

• Assist in documenting, improving, and scaling sales processes to increase efficiency and adoption 

• Support onboarding of new sales team members by providing training materials and Salesforce guidance 

• Partner with sales operations leadership to identify process gaps and recommend improvements 

Client & Project Support (5–10%) 

• Provide administrative and operational support during project kickoffs, discovery sessions, and major milestones 

• Assist account and delivery teams with scheduling, documentation, and follow-up activities 

• Maintain a working knowledge of Blue Acorn iCi offerings to effectively support internal teams 

Qualifications 

• Bachelor’s degree in business, marketing, or a related field 

• 1–3 years of experience in sales operations, sales coordination, account support, or a similar role 

• Experience in a professional services, agency, or consulting environment preferred 

• Hands-on experience with Salesforce CRM required 

• Strong attention to detail and ability to manage multiple priorities simultaneously 

• Excellent organizational, communication, and follow-up skills 

• Comfortable working cross-functionally with sales, delivery, finance, and leadership teams 

• Knowledge of eCommerce and digital services preferred 
   

Bonus Experience: 

• Adobe Commerce, Salesforce Commerce Cloud 

• Adobe Experience Manager (AEM) or other CMS platforms 

Travel Requirements 

This position is fully remote; occasional travel may be required for internal meetings or company events.