Revenue Operations Analyst

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

• Understand multiple go-to market models supporting Digital Experience solution offerings – on-demand subscription, licensing (perpetual and term), maintenance and support, managed services and professional services.
• Apply multiple sophisticated systems and processes to lead enterprise deal pipeline, contracts, provisioning and record revenue – SalesForce, SAP (ECC, Convergent Charging/Mediation, Consolidated invoicing).
• Interpret and validate an enterprise “deal” (using contracts, purchase order and approval documentation) to ensure accurate recording of revenue (booking, provisioning, invoicing).
• Book and record revenue from fully completed contracts/deals using manual and semi-automated processes into the systems mentioned above.
• Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve during the deal negotiation process.
• Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking/recording using Alteryx, SQL, Excel and Tableau reports.
• Engage with various business partners by resolving issues raised by customers related to the Order Management process.
• Partner with the department’s cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement, to find opportunities to drive efficiencies through streamlining processes and system improvements.
• Work cross-functionally with multiple internal Adobe Departments (Deal Desk, Revenue Assurance, Credit, Legal, Customer Success Management, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance, Enterprise Customers, and Partners).
• Support increased workload and additional hours when required i.e. month/quarter end.

• Fluent in English (written and spoken)
• Meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative and confident.
• Competence with information management tools - SAP (ECC, CC), Salesforce, SharePoint, or similar analytical and information management applications. Preferable knowledge Excel and SQL.
• Demonstrate ‘critical thinking’: i.e. ability to analyze complex deal issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.
• Good interpersonal and customer-oriented communication skills.
• Able to analyze workload and demonstrate time management.
• BA/BS or equivalent experience in a numerate or business field
• Minimum 1+ years Order Management (or similar) experience in this sector

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.