Lead design, launch, and scale of customer and partner training programs across onboarding, advanced use cases, and paid offerings. Own content and learning design, facilitator enablement, cross-functional alignment with CS/Sales/Product/Services, and program measurement to drive adoption, retention, time-to-value, and services revenue. Build repeatable, monetized training motions and continuously optimize using data and feedback.
About the Role
We are seeking an experienced and strategic Revenue Enablement Program Manager to own Customer Training across onboarding, partner enablement, and paid education services. This role is responsible for building a scalable customer and partner training motion that accelerates time to value, drives product adoption, improves retention, and unlocks services revenue.
This role sits within Revenue Enablement and partners closely with Customer Success, Sales, Partnerships, Product, and Services. You will own the end-to-end strategy, content, delivery model, and measurement for customer and partner training programs, with a mandate to evolve training into a repeatable, monetized offering.
What You'll Do
- Customer & Partner Training Program Development:
- Design, build, and scale customer and partner training programs across onboarding, advanced use cases, and ongoing education
- Define clear learning objectives tied to adoption, retention, and customer outcomes
- Develop role-based, lifecycle-aligned curricula for customers and partners
- Ensure training programs support successful onboarding, early activation, and long-term value realization
- Paid Training & Services Enablement
- Build and launch paid customer and partner training offerings in partnership with Services and GTM leadership
- Define training packages, delivery models, and success criteria
- Partner with Sales and Customer Success to support positioning, attach, and expansion of paid training
- Track revenue contribution, attach rate, and ROI of training services
- Content Development & Learning Design:
- Develop scalable training content including live workshops, virtual sessions, on-demand courses, facilitator guides, and participant materials
- Translate product capabilities into practical, outcome-driven customer workflows
- Continuously update training content based on product changes, customer feedback, and adoption data
- Ensure content is consistent, high quality, and easy to deliver at scale
- Facilitator Enablement & Delivery Readiness
- Enable and certify internal and external facilitators to deliver customer and partner training
- Establish delivery standards, certification criteria, and quality controls
- Coach facilitators to reinforce value, adoption best practices, and customer outcomes
- Ensure consistent learner experience across all delivery formats
- Cross-Functional Collaboration:
- Partner with Customer Success to align training to onboarding motions, health scores, and renewal outcomes
- Collaborate with Sales and Partnerships to support customer and partner readiness pre- and post-sale
- Work closely with Product to ensure training reflects product truth and roadmap direction
- Act as the single point of accountability for customer and partner training within Revenue Enablement
- Metrics & Impact:
- Define and track success metrics for training programs, including adoption, time to value, retention, and services revenue
- Measure engagement and effectiveness of training delivery and content
- Use data and feedback to continuously optimize programs and prioritize investment
- Report on training impact to Revenue Enablement and GTM leadership
At a Minimum, We'd Like You to Have
- 5+ years in Revenue Enablement, Customer Enablement, Learning Programs, or a related role
- Proven experience designing and scaling customer or partner training programs
- Experience building or supporting paid services or monetized training offerings preferred
- Strong instructional design and adult learning expertise
- Ability to translate product functionality into clear customer outcomes
- Strong cross-functional leadership and stakeholder management skills
- Data-driven approach to program design and optimization
- Strong project management skills with the ability to operate in ambiguous, build-from-scratch environments
Ideally, You'll Also Have
- Experience supporting SaaS customer onboarding and post-sale enablement
- Familiarity with customer lifecycle enablement, adoption frameworks, or value realization models
- Experience working with learning platforms or content management systems
- Background in fast-growing or scaling organizations
Compensation, Benefits and Perks
This role has an annual starting salary range of $120,000 - $150,000. In addition to salary, you’re eligible for competitive benefits that support you and your family as part of your total rewards package at Houzz. Also, depending on the role, you could be eligible for an equity award. Actual compensation is influenced by a wide array of factors, including, but not limited to, skills, experience, and specific work location.
Benefits and perks include:
- Flexible Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave program
- Employee Assistance Program (EAP)
- Professional Development Reimbursement Program
- 401(k) retirement savings plans (Pre-Tax and Roth)
- Flexible Spending Accounts (FSA) - Medical & Dependent Care
- Health Savings Account (HSA) with company contribution
- Healthy at Houzz program
Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation.
We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work.
If you would like assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process.
Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans
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Be Who You Are and Do What You Love at Houzz
About Houzz
When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality.
So they built Houzz.
Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (houzz.com/pro) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably.
Our Mission and Core Values
We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone.
Our Mission
To create the best experience for home renovation and design.
Our Core Values
We’re a Community
We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services.
We Build the Future
We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward.
We Make Things Happen
We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win.
By applying for a job with us, you acknowledge and agree to the terms of our Job Applicant Privacy Notice.
*Roles listing ‘Remote - US’ as a location are not currently available in the following states: Alaska, Hawaii, Louisiana and Montana.
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