Revenue Cycle Operations Manager

About this role

As the Revenue Cycle Operations Manager, you'll be responsible for overseeing the day-to-day operations of the billing department, ensuring timely and accurate claim submission, payment posting, denial management, and compliance with payer and regulatory requirements. In addition, you'll manage the billing staff and serve as the key link between the billing team and senior leadership.

Operations & Performance Management 

• Provide leadership and mentorship to billing staff including leads and/or supervisors, fostering growth while ensuring alignment with Boulder RCM metrics, quality, and compliance standards
• Develop and implement billing policies, procedures, and performance metrics (KPIs) in conjunction with RCM and Finance leadership
• Oversee claim submissions, payment posting, adjustments, and denial resolution workflows
• Ensure compliance with payer requirements, HIPAA regulations, and internal policies
• Collaborate with Revenue Cycle leadership to identify trends, improve processes, and optimize reimbursement
• Provide regular reporting on billing performance, denials, collections, and other key indicators to senior leadership
• Manage departmental staffing, including recruiting, hiring, training, and performance evaluations
• Support system upgrades, automation initiatives, and vendor management as needed
• Partner with finance, clinical, and compliance teams to resolve issues impacting billing and revenue

What you bring:

• Minimum of 5 years of progressive revenue cycle/billing experience, with at least 2 years in a supervisory or management role
• Deep commitment to patient-centered care and Boulder’s core values
• Demonstrated ability to improve processes, enhance efficiency, and solve problems proactively
• Builds trust and develops others through active listening, coaching, and feedback
• Leads with integrity, accountability, and professionalism, even under pressure
• Takes ownership and drives results with initiative and sound decision-making

Nice to have but not required:

• Experience working in startup or healthcare environments
• Experience with Athena, NextGen, or similar 

Work environment

• This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, CO, FL, GA, ID, IL, KY, MA, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, WA, or WV. Applicants must reside and work in one of those states to be considered
• Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like

Expected hours of work

This is a full-time remote position expected to work 40 hours between Monday-Friday 

Compensation

The starting pay range for this position is $90,000 - 100,000 per year; base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave).

Hiring Timeline

• Hiring Manager Interview
• Panel Interview
• Anticipated start date - November 2025
  • NOTE: As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required.

Some of Boulder’s amazing benefits for regular, full-time employees

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families 
• Mental Health Services via Regence, Doctors on Demand, and EAP for continuous care
• 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

Our values

• The people we care for always come first
• Our opportunity is also our duty, in service to others
• Share facts to change minds, instill empathy to change hearts
• Move the industry forward: follow the data
• Strong individuals, stronger together