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The Client Retention Specialist will be responsible for re-engaging and winning back customers who have expressed interest in our fiber internet services but have not yet completed the installation process. This role will focus on identifying customers who may have lost interest or forgotten about their purchase and implementing strategies to reignite that interest and finalize their installations. The specialist will work closely with sales, marketing, and operations to ensure a seamless process for the customer from initial contact to service installation.
Responsibilities:
- Customer Re-engagement: Reach out to customers who have shown initial interest or placed an order but did not proceed with the installation process. Ensure they understand the value of our service and assist in overcoming any obstacles they may have encountered.
- Ability to listen and understand client concerns and address them effectively
- Clear, persuasive communication to rebuild trust and highlight the benefits of Vero
- Sales Recovery: Work with potential cancellation risks within the install funnel and work to convert these into completed installations.
- Cross-functional Collaboration: Work with sales, marketing, and operations teams to coordinate customer outreach, ensure seamless scheduling of installations, and address any technical or logistical challenges that arise.
- Customer Feedback: Collect and report on customer feedback to help improve the company's installation process and customer experience.
- Documentation & CRM: Maintain detailed records of customer interactions, follow-ups, and progress using CRM software to ensure accurate tracking and reporting.
What We’re Looking For:
- 2 years Client Retention or Sales experience.
- Remaining positive and motivated even when faced with challenging situations
- Diligent in following up with unresponsive clients or clients looking to cancel
- Strong communication skills and the ability to connect with people.
- A valid driver’s license, car insurance, a clean driving record, and a reliable vehicle.
- Enthusiastic, engaging, and ready to help others succeed.
Why Join Us?
- Be part of a fast-growing company with a supportive and fun team culture.
- Excellent training and growth opportunities – no college degree required!
- Competitive salary and benefits, including performance bonuses.
Working Conditions:
- Spends approximately 90% of the time in an outside environment for extended periods in any season, with potential exposure to inclement weather.
- Ability to stand or walk for extended periods of time
- Ability to carry and transport sales materials
- Minimal time in an office environment.
- Full-time position
- Work location: Weld and Morgan County, Colorado
- Salary DOE: $60k + bonus for client retention
Vero Networks Boulder, Colorado, USA Office
1023 Walnut St, Boulder, Colorado, United States, 80302
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
