(Senior) Retention Manager (gn) – Email, Klaviyo, Lifecycle | Remote worldwide

We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers - and we're looking for someone who shares that obsession.

We're remote-first and open to candidates from any location. The only thing we ask is an overlap of around 5 hours with CET working hours, so we can collaborate closely as a team while still giving everyone the flexibility to work where and how they do their best work.

Your mission: Turn every brand in your portfolio into a retention success story by building strategies, flows, and campaigns that keep customers coming back and growing revenue along the way.

What you'll do:

1. Own results & relationship for 4 Shopify brands doing over 5M/y

2. Write your own copy and work with our strong design team to make it bang

3. Grow our collective knowledge by sharing tools, frameworks and ways of thinking

What we're looking for (non negotiable):

1. 2+ years hands-on Klaviyo experience

2. Full funnel understanding, not just email metrics

3. Strong relationship builder and proven client-facing experience

4. Agency background or 8fig+ brand experience

What you'll get:

1. Competitive salary

2. Generous paid time off

3. Fully remote - work from wherever you do your best work

4. Clear growth path into Senior and Manager positions

5. Access to all tools, data, courses and coaches you need for being successful

6. Direct access to founders of the fastest growing e-commerce brands world wide

This is for you if:

• You're a freelancer/agency owner who wants more stability

• You hate how slow decision making is in your current role

• You're the only expert in your company and miss a team

This is not for you if:

• You're looking to get away by doing the bare minimum

• You need a lot of hand holding throughout the day

Speak soon ❤️ 🔥