Retail Support Specialist I

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Sales team advocates for our products and the customers they serve. We've built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.
Job Duties and Responsibilities
Key Responsibilities:

• Conduct incentive payment and charge back research, explaining why an account or receiver did/did not pay as intended, why a payment charge back may have occurred, and what needs to happen to ensure proper payment
• Partner with local retailers, clarify web site access and content download instructions, consumer and prospect qualification requirements, retailer business rules, retailer agreement terms, new and existing customer promotional programs, and much more; Take a genuine interest in teaching our local retailers how to be successful while utilizing the tools available to them
• Stay fully informed about all company products, services, programming, equipment, internal web site intranets (Sellers Hub, DISH Portal, Community, etc.), Retailer Chat Highlights, Retailer News Publications, as well as internal email announcements
• Resolve retailer online Assistance Requests (ARs) when assigned by following departmental guidelines and business rules; qualify prospects for DISH Network service by building accounts and creating agreements using CSG/DISH Promo, EchoAdmin, and Interconnect credit files when required; support retailers in their efforts to acquire new subscriber acquisitions and in the maintenance of existing subscriber accounts
• Responsible for replicating various web site and phone/tablet based application error messages and obtaining relevant screenshots to troubleshoot and partner with our User Acceptance Testing group to identify a resolution; demonstrate follow through on all outage reports to ensure problem resolution by creating and submitting a resolution ticket
• Ensure one-call resolution & strives towards world-class customer service by exceeding expectations whenever possible

Skills, Experience and Requirements
This position is listed as Work From Home, but candidates must reside in the Denver area, as you would be required to come into the office on occasion.
Education and Experience:

• High school diploma or general education degree (GED); and one year of related experience, service industry preferred; and/or training
• Fluent English required

Skills and Qualifications:

• Excellent written and verbal communication skills
• Pleasant telephone personality
• Strong organization skills
• Detail oriented
• Strong business integrity and work ethic
• Able to proficiently handle multiple deadlines and/or tasks
• Self-motivated
• Ability to navigate and utilize multiple PC-based software platforms
• Strong analytical and problem-solving skills

Visa sponsorship not available for this role
Candidates must be willing to participate in at least one in-person on-site interview.
Salary Ranges
Compensation: $15.91/Hour - $22.74/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.