Provide remote support for online retail orders: respond to inquiries, assist with shipment tracking, process refunds/exchanges/cancellations, and inform customers about promotions and product availability.
The Retail Customer Service Representative will handle customer interactions related to online retail orders. This role is remote, and you will provide support and solutions for customers purchasing online.
Description:
- Respond to customer inquiries about orders, products, and returns.
- Assist customers with tracking their shipments and delivery.
- Process refunds, exchanges, and cancellations.
- Provide information on promotions and product availability.
Qualifications:
- High school diploma or equivalent.
- 1+ years of retail or customer service experience.
- Excellent communication skills (verbal and written).
- Familiarity with e-commerce platforms and order management systems.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Remote working flexibility.
Top Skills
E-Commerce Platforms
Order Management Systems
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With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
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