Manage online research projects, cultivate client relationships, ensure project quality and timelines, and engage community members for insights.
We are seeking a curious and tech savvy team player to manage the day-to-day activities in managing vibrant online communities of customer insights. You have strong communication skills and are detail oriented. You thrive on variety, problem solving and getting things done. You like to dig beneath the surface and understand the context in which consumers have formed their opinion or made their decisions. You enjoy engaging with diverse groups of people and have the ability to adapt your communication style accordingly.
You will learn and use our proprietary cloud-based research platform QuestIC. This role entails working on projects for Fortune 500 companies in North America, across a wide spectrum of sectors, including Tech, Retail, Packaged Goods, Entertainment, and Financial Services. The Harris Poll is a global market research and consulting firm that provides the insights and digital tools needed to build a better tomorrow.
This is a great opportunity for someone that is starting out in their career and is looking for a developmental track to learning research!
This is either a remote role or a hybrid role, working from one of our HUB offices in NYC or Chicago.
Responsibilities:
- Cultivate relationships with our clients’ most important customers by creating engaging environments, developing audience expertise, earning their trust, advocating for their needs and supporting a range of research and community building activities
- Manage and execute online research projects of varying complexity, ensuring high-quality outcomes. This includes:
- Lead internal kickoff calls to define parameters, requirements, and timelines
- Oversee all phases of multiple projects, driving timely deliverables and proactively address risks, performing quality assurance through standardized checkpoints, and resolving issues through collaboration
- Conduct project management including, liaise with the programming team (for complex studies) and answering questions about specific programming needs; reviewing test links and ensure they’re working correctly; monitoring study in field to ensure quotas are met; opening quotas when needed so other targets can be hit.
- Using our Harris Quest platform and other tools, platforms, monitor and report on progress throughout the life of a project to ensure deliverables, budgets and timelines are met and risks/issues are proactively addressed
- Build relationships with community members to create broader understanding of their thoughts, opinions and emotions for our team and clients; create and execute engagement activities in conjunction with the research plan
- Lead community health tracking to optimize participation and vibrancy communications with clients
- Develop audience expertise by highlighting trends, opinions and feedback from members that adds to client or team learning
- Ensure member emails/inquiries are supported; advocate for your members (e.g., by creating a FAQ for operations)
- Demonstrate creativity, time management and excellent communication skill in managing several projects simultaneously (at various stages of the project life cycle)
- Problem-solve when issues arise using tools available and a collaborative, team approach
- Keep track of all project details and updates
Experience & Skills:
- Bachelor’s degree or equivalent
- Prior internship/professional or related experience a plus
- Strong project management and detail-oriented skills with the ability to manage multiple projects and tasks at any one time within tight timelines. Ability to ask for help when needed.
- High level of customer service or account management with internal and external customers, including poise and professionalism working with senior clients
- Proficiency with the Internet and MS Office applications, particularly Excel
- Ability to proactively work to avoid and address challenges, problem-solve with expertise in troubleshooting and creating solutions
- Strong communicator - clearly and confidently verbally and in writing
The Harris Poll is a strategic marketing consultancy that delivers social intelligence for transformational times. Powered by data, insight, and research, we blend art and science to shape the brand, product, customer, and advertising strategy for many of the world’s biggest companies.
Harris operates as a stand-alone company within Stagwell, a challenger holding company built to transform marketing.
Though founded in 1963, today’s Harris embraces an entrepreneurial spirit and we look for creative, resourceful, ambitious and curious problem solvers that are eager to help build innovate and take risks in a lean and entrepreneurial environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please note that due to the high volume of applications received, we will only contact short-listed candidates. We want to thank you for your interest in the Harris Poll and Harris Quest solutions, and we encourage you to constantly check our website for a list of all current opportunities.
Top Skills
Excel
MS Office
Questic
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