Application Deadline: 5/13/26 - Hybrid Role - Must live within a commutable distance to the Highlands Ranch, CO office for in-office responsibilities. Typically 2-3 days per month.
Work assignments will vary and require independent judgment and creativity to complete. Utilize broad base knowledge in multiple functional areas to solve problems and improve processes. Generates a variety of daily, weekly, and monthly internal and external reports. Proven track record of working/managing multiple processes; ability to operate under strict deadlines and within short timeframes. Trusted to independently manage time, priorities, and resources to achieve goals. Responsible for highest level of quality, timeliness, and quantity of work completed.
Scope/Responsibilities: Proficiency in basic skills and functions of career path; ability to work on broader scope of work assignments ranging in difficulty. Ability to work with department deadlines. Establishes effective professional rapport with both internal & external customers; ability to deal with complaints and conflict resolutions in a professional and decisive manner. Effectively manages time, priorities and resources to achieve goals. Individual uses advanced reasoning skills to analyze, monitor, and manage the various projects and duties requested of the department. Addresses barriers and obstacles to figure out new ways of doing things to improve on the current/past state. Implement innovation to find solutions to reoccurring problems to keep department moving forward.
About the role
Under strict deadlines and within short timeframes, reconciles the most complex reports received from primary servicers in accordance with Agreements and Departmental policy.
Completes research as necessary on complex issues relating to servicer reporting, servicer transfers, cash settlement issues and servicer inquiries
Research and correct complex servicing errors or discrepancies and ensure accurate information is sent to the trust and investors.
Interface with Third Parties regarding complex verbal and written loan level requests.
Build and maintain relationships with high-demand investors and identify ways to address their needs and to satisfy and retain the clients.
Lead and execute projects with business partners, IT, vendors, and senior management and implement process improvements.
Analyze current processes, identify disconnects and re-engineer processes to gain efficiency.
Lead the development of company best practices around data analytics, dashboarding, and reporting.
Develop, maintain, and own analytical models and dashboards for internal and external clients.
Analyze current processes, identify disconnects and re-engineer processes to gain efficiencies.
May perform other related duties or ad hoc projects within the scope of responsibilities.
About you
Education & Professional Experience: Bachelor's degree preferred and typically requires a minimum of 5+ years related work experience. Mortgage and/or Financial services experience a plus. High school diploma or state approved equivalency required.
Leadership/Hierarchy: Operates effectively under general supervision. Receives detailed instructions on new projects. Effectively builds strong relationships with team, manager and department. Often goes beyond the basic requirements and takes on initiatives that clearly add value. Often leverages new ideas; promotes new ways of looking at problems and processes.
Level of Decision Making: Some decision making authority on daily work assignments. Seeks advice from those who’ve solved similar problems. Probes all fruitful sources for answers, and thinks ‘outside the box’ to find options. Possess objective analytical problem solving skills. Requires relatively little direction to get the job done.
Individual/Customer Impact: Decisions and actions have high impact on success of team, department, business line and/or client. Scope of work has high impact on team, business unit, department and/or processes. Willingness to go above and beyond the minimum requirements to ensure a positive customer experience. Often searches for ways to improve the customer experience.
Communication: Exceptionally skilled in verbal and written form as appropriate for the needs of the audience. Demonstrated ability to craft written correspondence that conveys messages that cannot be misinterpreted.
Technical Proficiency: Demonstrate advanced computer and software skills necessary for job function; ability to manipulate data to create specific reports if needed. Experience with SQL, SSRS and/or Microsoft Power BI is a material plus. 5 plus years’ experience on SBO 2000 or SBO.NET or comparable knowledge of primary servicing system.
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $64,000.00-$122,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.
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