REO Specialist

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. 

Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. 

• Loans Funded: $27 billion in loans funded
• Homes financed: 100,000+ projects funded for our customers across the country
• Geography: 45 states + D.C. where we lend to REIs so they can revitalize neighborhoods
• Employees: Over 450 employees with competitive benefits and perks

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. 

The Role

The Kiavi Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. As a Real Estate Owned (REO) Specialist with Kiavi, you will manage timely disposition of assets through marketing, sales, and contract negotiations. You will also work closely with our Investors, Vendors, and network Attorneys, to understand the Investor’s guidelines and properly communicate expectations and oversee our Vendors and network Attorneys.

Responsibilities

• Pipeline management to ensure timely liquidation of REO properties.
• Ability to work in a high-volume, highly regulated industry.
• Monitor and cure pre-foreclosure and REO code violations.
• Responsible for ad-hoc reporting.
• Manage REO Vendors, including monthly meetings and check-in’s.
• Prepare and provide presentations for the Company monthly and as needed.
• Provide support on the monthly BPO and Inspection process, along with the inspection process for Disaster inspections.
• Analyze BPO (Broker’s Price Opinion) and appraisal for proper values, to establish list prices and promote the timely sale of the properties.
• Negotiate, counter, and work with all parties, including outside parties such as utility companies, HOAs, etc, to accept viable sale offers received within established parameters, while adhering to the minimum approved marketing strategy.
• Prepare and review listing/sales agreements, addendums, and contracts for management signature.
• Conduct REO sales and contract negotiations in line with Company and Investor policies.
• Verify expenses and advances for proper reimbursement and accurate charge-off recording.
• Regularly evaluate portfolio performance and formulate targeted campaigns to ensure optimum management and sales.
• Oversee property rehabilitation, when necessary

Qualifications

• Preferred 3 years of mortgage experience in REO
• Bachelor’s degree required or related work experience.
• Strong understanding of the life-cycle of a mortgage from start to finish and knowledge of the processing steps involved, including loss mitigation and default servicing processes.
• Ability to build relationships and work closely in a team environment.
• Possess broad knowledge of real estate transaction methods and steps to closing.
• Must have the ability to guide Investors through the retention and/or liquidation process and navigate on their behalf
• Exceptional written and verbal communication skills
• Must be a self-starter that has an eye for process improvement in an ever-changing environment
• Must excel independently and make strategic decisions within pre-determined parameters.
• Must display attention to detail and a thoughtful approach to keeping the systems of record updated to ensure accurate reporting.
• Must display knowledge of Foreclosure, Bankruptcy, Litigation, and Deed-in-Lieu (DIL) 

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $56,000 - $80,000 + bonus, + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus, or benefits.

Benefits and Perks 

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
• Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $500 for individual coverage and $1,000 for dependents.
• Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
• Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, trainings, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
• Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
• Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
• 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $6,000 (whichever is less). All employer contributions are immediately vested.

Protect yourself from recruitment scams:

• If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com. 
• You will never be asked for payments of any kind during the process.
• We also never communicate with candidates via Whatsapp at any point during the recruitment process. 
• We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.
• You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.