Renewals Specialist

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

The Renewals Specialist is responsible for developing and managing a proactive customer renewal program. This role involves engaging with customers to ensure their timely renewal and facilitate their renewal process.  

The Renewals Specialist must be able to effectively communicate with clients, review client contracts, and prepare and send quotations or proposals while maintaining accurate client records. The Renewals Specialist will work closely with our Sales, Client Experience, and Support teams to develop and execute renewal strategies and increase customer retention. Additionally, the Strategic Renewals Specialist will liaise closely with many other business functions, including Legal and Finance, to ensure the Renewals process is managed cross-functionally. 

The Renewals Specialist will bring optimism, strategic thinking, and attention to detail to each client interaction—all while reflecting Intelerad’s values: Build a Legacy, Win the Day, Stand Together, and Get After It. 

Responsibilities: 

• Analyze client/renewal information to develop strategic renewal proposals   

• Proactively manage the renewal process to ensure renewals are closed in a timely fashion  

• Communicate with existing clients via e-mail and telephone to negotiate business contracts   

• Work with sales and other internal teams to develop strategic renewal plans and ensure KPIs are being met  

• Maintain accurate client records, keeping track of any contract updates and renewals  

• Prepare the renewal letters, quotations, and other client notifications  

• Evaluate usage and complete the true-up requirements 

Required Experience/Skills: 

• 2 years of experience in a Sales, Renewal, or Account Manager role at a SaaS company or equivalent  

• Strong client-facing communication skills. Must be able to negotiate and problem solve  

• Great attention to detail and strategic thinker  

• Aptitude for sales, strong analytical skills  

• Experience in procurement and/or contract management an asset  

• Results-driven, self-motivated, proactive  

• Make well-informed decisions with minimal oversight  

• French spoken and written an asset 

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands. 

The base pay for this position ranges from $58,800/year USD to $78,400/year USD. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.

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All your information will be kept confidential according to EEO guidelines.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment