Compensation Data
OTE Range of $85K-89K (Salary + Commissions) DOE, plus Health, Dental, Life, STD, LTD, 401k, PTO.
Your role at Dynatrace
A Renewal Specialist generates revenue through maintenance and subscription renewals. This is accomplished by direct contact with both our internal and external customers.
Role & Responsibilities
- Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization
- Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
- Generating and sending quotes 120 days in advance that meet the customers contractual requirements
- Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals
- Working closely with Account Executives and Customer Success Managers on customer strategies and sales plans
- Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts
- Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region
- Provide information for internal management reporting
- Meet all contractual and reporting deadlines
- Perform additional duties as required
What will help you succeed
Qualifications
- Fluency in both English and Spanish languages is required
- Experience working with software renewals
- Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
- Proven ability to manage high volumes of renewals at any given time
- Self-starter, highly motivated, and committed to getting results
- Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
- Excellent verbal and written communication skills
- Proven track record of flexibility in a team setting
- Excellent word processing and spreadsheet experience in MS Word and Excel
- Salesforce.com knowledge
- Excellent verbal and written communication skills
- Proven track record of flexibility in a team setting
- Excellent word processing and spreadsheet experience in MS Word and Excel
Desired Skills/Competencies
- Knowledge of Dynatrace software products
- Knowledge of licensing and product pricing
- Basic Sales skills
Why you will love being a Dynatracer
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Dynatrace Denver, Colorado, USA Office
1900 16th Street Mall, Denver, CO, United States, 80202
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
