Renewals Operations Manager

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.  

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Role Overview

The Renewals Operations Manager will drive predictable revenue growth and operational excellence across our customer renewal processes. This strategic role combines hands-on operational execution with analytical rigor, working cross-functionally to optimize renewal outcomes, enhance customer retention, and scale our Renewals & Professional Services GTM organization. You will be responsible for designing and implementing scalable processes that directly impact our revenue performance and customer success.
 

Key Responsibilities

• Develop and maintain standardized renewal processes, workflows, and forecasting methodologies that maximize customer retention and revenue growth from 12+ months out to close
• Build comprehensive renewal dashboards, conduct deep-dive analysis on renewal trends and churn patterns, and create actionable insights that drive executive decision-making and revenue optimization
• Partner with Sales, Customer Success, Finance, and Product teams to ensure seamless renewal operations, align on account health metrics, and coordinate intervention strategies for at-risk accounts
• Implement and manage renewal automation tools, establish health scoring systems, and design early warning processes that proactively identify and address renewal risks
• Lead and mentor renewal operations specialists and analysts, develop training programs, and create performance management frameworks that drive team effectiveness

Qualifications & Experience

• Bachelor's degree in Business, Finance, Operations, or equivalent experience
• 5+ years of experience in revenue operations, renewals, customer success operations, or related analytical role
• 3+ years of management experience leading operational teams with demonstrated ability to build and scale processes
• Advanced proficiency in Salesforce and data visualization tools (Tableau, Power BI, or equivalent)
• Strong analytical skills with proven ability to manipulate large datasets, derive insights, and present findings to executive leadership
• Experience with SaaS, technology, or subscription-based business models
• Excellent project management and organizational skills with ability to influence across organizational boundaries
   

Preferred Qualifications & Special Requirements

• MBA or advanced degree in Business, Finance, or related field
• Experience with renewal management platforms (PlanHat, Gainsight, Gong, or equivalent)
• Background in healthcare technology, medical imaging, or regulated industries
• Experience in Professional Services or complex B2B sales environments
• Certification in relevant tools (Salesforce Administrator, analytics platforms, or equivalent)
• Experience with process automation tools and workflow design
• Background with revenue recognition principles and financial reporting

Travel Requirements

• Up to 10% travel primarily within North America for team collaboration

This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time. 

All your information will be kept confidential according to EEO guidelines.

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.

#LI-REMOTE

Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment