Engagement Manager

Why SailPoint? 

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, and we want you to join our team.  

SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.  Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more. 

Who You Are: 

You are a self-directed, highly motivated, and experienced professional that thrives while overseeing multiple projects and prospective client opportunities. It is easy for you to build and maintain professional working relationships, and you are comfortable interacting with people at all levels within an organization. You possess strong leadership, communication, organizational, and problem-solving skills and can balance both team and individual workloads. You are an exceptional multitasker, with the ability to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues that arise. By leveraging your experience, you can identify growth areas, evaluate existing best practices, and present solutions to everyday problems.  

What You’ll Do: 

The SailPoint subscription services team champions helping our customers get maximum value out of SailPoint products and services, so the business gets maximum lifetime value and loyalty from the customer.

The Renewal Manager is responsible for renewing services subscriptions, forecasting global services renewals, and enabling the field on successful renewal motions.  This includes engagement scoping, interfacing with client project team, and service delivery for our customers. This position (part of our Professional Services team) is responsible for qualifying, scoping and closing services renewal opportunities. This position is a senior position requiring an advanced technical skill set and experience gained from numerous Identity and SaaS product implementations. 

Responsibilities:
 

• Organize and forecast the recurring services renewals

• Collaborate with the customer teams on renewal accounts

• Enable the services team on successful renewal motions

• Organize Business Review Checkpoints to drive renewal success

• Develop budgeting and coordinate license co-term with account team

• Coordinate internal account reviews with customer account team

• Develop renewal strategies and identify upsell / expand opportunities

• Assist with the sales process for services portions of new deals and renewals, including presentations, RFP responses, proposal negotiation, and statement of work generation

• Ensure that services are provided, implemented correctly and billed in a timely and accurate manner

• Manage with a focus on profitability and productivity to ensure client satisfaction

• Manage the business relationship between SailPoint and assigned client accounts

• Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on clients’ ongoing use and/or satisfaction with SailPoint’s products and services

• Provide strategic updates on services renewal trends to SailPoint Senior Management.

• Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth

Requirements:
 

• 5-7+ years of professional work experience as part of an enterprise software company or systems integrator. This should include 3+ years of Engagement Manager or Project Manager experience.

• Excellent organizational skills 

• Excellent communication skills and extensive experience working with clients and partners

• Experience with Project Management duties (project planning, resource management, scope, schedule and status, documentation)

• Experience managing multiple projects

• Previous experience working with a SaaS product is a plus

• Familiarity with identity management provisioning systems

• Security software or internal IT audit experience a plus

• Experience in a startup company is a plus

• Ability to travel 15%

Education:
Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree a plus)

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):

Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

1. Health and wellness coverage: Medical, dental, and vision insurance

2. Disability coverage: Short-term and long-term disability

3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children

5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

6. Financial security: 401(k) Savings and Investment Plan with company matching

7. Time off benefits: Flexible vacation policy

8. Holidays: 8 paid holidays annually

9. Sick leave

10. Parental support: Paid parental leave

11. Employee Assistance Program (EAP) and Care Counselors

12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.  NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.