GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
We're looking for a results-driven Renewal Manager to join our high-velocity team and own the renewal process for our US Public Sector, State and Local, and Education customer base. This is a role for someone who thrives in a fast-paced environment, moves with urgency, and is ready to hit the ground running with a 30-day ramp expectation. If you're energized by growth and want to be part of a rocket ship, this is your opportunity.
What You'll Do- Own the Renewal Process: Proactively execute end-to-end customer communications to ensure customer’s success and adoption of their investment is occurring early in their subscription
- Manage and Identify Risk: Identify opportunity and customer-level risk early and coordinate mitigation strategies by collaborating with extended sales team
- Drive Revenue Retention: Maximize customer retention rates through effective sales techniques over the phone, video, and email while minimizing customer churn and contraction, produce and deliver quotes urgently
- Act as a Strategic Partner: Understand and align customers' business needs and goals to approach the customer consultatively to improve retention and customer’s success
- Collaborate Cross-Functionally: Partner with Sales and Customer Success Managers on renewal strategy and plans, leveraging customer analytics and metrics
- Navigate the Ecosystem Channel: Liaise with our distributor and reseller community to ensure quotes, POs, and order forms are accurately completed for internal deal approval
- Manage Competing Priorities: Juggle multiple priorities simultaneously across phone calls, meetings, emails, direct messaging, and urgent escalations—thriving where others might feel overwhelmed
- 3+ years of experience managing renewals and customer success processes specifically within US Public Sector, State and Local, and/or Education
- Proven track record of driving renewals with predictability and delivering to targeted gross retention rates
- Experience managing customer relationships in similar roles (customer success, renewal management, business development, or software sales)
- Strong communication skills across phone, video, and written channels
- Experience with utilizing Salesforce, GSuite and quoting systems
- Ability to work with urgency in a fast-paced, high-growth environment
- Driven self-starter ready to make an immediate impact with minimal hand-holding. We expect you to be productive and contributing within 30 days
Preferred:
- Experience in the federal reseller/channel business
- Located in the DC/VA/MD area
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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