As a Remote Technical Support Specialist, you'll assist customers with technical issues by diagnosing problems, providing guidance, and documenting resolutions.
- Job Description:
As a Remote Technical Support Specialist, you'll help customers solve technical issues related to software, hardware, or other products. You'll provide step-by-step instructions, troubleshoot technical issues, and assist customers in resolving problems. - Responsibilities:
- Respond to technical inquiries from customers via phone, email, or chat.
- Diagnose and troubleshoot hardware or software issues.
- Offer step-by-step guidance for resolving technical problems.
- Identify and escalate issues that require higher-level support.
- Keep up with product knowledge to provide accurate troubleshooting solutions.
- Document and track customer issues and resolutions.
- Provide training to customers on the use of software and hardware.
Top Skills
Hardware
Software
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
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- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
