The Role:
This role is remote within the United States.
As a Remote Product Support Specialist at Turquoise Health, you will provide product-related support to customers, helping them effectively use our solutions and ensuring a positive user experience.
Responsibilities:
- Respond to product-related inquiries from customers
- Troubleshoot technical issues and provide solutions or escalate as needed
- Document interactions and maintain accurate records in CRM systems
- Collaborate with product, engineering, and customer success teams
- Identify recurring issues and recommend improvements
What You Bring to the Role:
- 1–3 years of experience in product support, technical support, or customer success
- Strong problem-solving and communication skills
- Proficiency with Google Workspace, CRM tools, and SaaS products
- Ability to work independently in a remote environment
- Bachelor’s degree or equivalent experience preferred
Compensation:
$55,000 – $70,000 depending on experience
Job Location
Fully remote within the US.
Disability Accommodation
Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities.
Benefits
- Comprehensive health coverage
- Competitive compensation
- Unlimited PTO + leave
- Work from home
- Paid co-working weeks
- Wellness & learning benefits
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
