As a Remote Patient Experience Specialist, you will manage patient inquiries, analyze feedback, collaborate with teams, and enhance overall patient satisfaction.
The Role:
This role is remote within the United States.
As a Remote Patient Experience Specialist at Turquoise Health, you will focus on improving the patient journey and overall satisfaction, ensuring every interaction reflects our commitment to accessible and transparent healthcare.
Responsibilities:
- Serve as a point of contact for patient inquiries and concerns
- Gather and analyze patient feedback to improve processes
- Collaborate with clinical, customer success, and operations teams
- Identify opportunities to enhance the patient experience
- Track and report on patient satisfaction metrics
What You Bring to the Role:
- 1–3 years of experience in patient experience, customer success, or healthcare support
- Strong communication, empathy, and problem-solving skills
- Proficiency with Google Workspace, CRM tools, and patient support platforms
- Ability to work independently in a remote environment
- Bachelor’s degree or equivalent experience preferred
Compensation:
$55,000 – $70,000 depending on experience
Job Location
Fully remote within the US.
Disability Accommodation
Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities.
Benefits
- Comprehensive health coverage
- Competitive compensation
- Unlimited PTO + leave
- Work from home
- Paid co-working weeks
- Wellness & learning benefits
Top Skills
Crm Tools
Google Workspace
Patient Support Platforms
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