Provide technical support for internal teams and external clients by responding to tickets, troubleshooting software/hardware/tools, documenting solutions, maintaining a knowledge base, and escalating complex issues to Engineering.
Description: Provides technical support and troubleshooting for both internal teams and external clients.
Responsibilities:
Respond to technical support tickets and resolve system issues.
Assist users with software, hardware, and tool troubleshooting.
Document technical solutions and maintain a help desk knowledge base.
Escalate high-level technical bugs to the Engineering team.
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With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
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- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
