Respond to customer emails, resolve issues, process requests, and document interactions in a ticketing system. Work independently to meet response time and quality goals and collaborate with teams on complex cases.
A Remote Email Support Specialist answers customer service emails, resolves issues, and provides written support quickly and professionally.
Job Description
You’ll monitor and reply to customer emails, provide accurate answers, process requests, and document interactions in a ticketing system. You’ll work independently to meet response time and quality goals and collaborate with teams to resolve complex issues.
Qualifications
- High school diploma or equivalent
- Excellent written communication
- Customer support experience preferred
- Comfortable learning support software (Zendesk, Freshdesk, Help Scout)
- Ability to work unsupervised in a remote environment
Benefits
- Fully remote
- Competitive PTO + paid holidays
- Health/dental/vision options
- Flexible scheduling
Top Skills
Zendesk,Freshdesk,Help Scout
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
