Provide timely email support to customers, troubleshoot issues, document interactions, and collaborate with teams to resolve complex cases.
The Role:
This role is remote within the United States.
As a Remote Email Support Specialist at Turquoise Health, you will provide timely and accurate support to customers via email, ensuring their questions and issues are resolved efficiently and professionally.
Responsibilities:
- Respond to customer inquiries via email in a timely manner
- Troubleshoot issues and provide solutions or escalate as needed
- Document interactions and maintain accurate records in CRM systems
- Collaborate with internal teams to resolve complex cases
- Identify trends in customer inquiries and suggest improvements
What You Bring to the Role:
- 1–3 years of experience in email support, customer service, or help desk roles
- Excellent written communication skills
- Strong problem-solving and organizational skills
- Proficiency with Google Workspace, CRM tools, and email platforms
- Ability to work independently in a remote environment
- Bachelor’s degree or equivalent experience preferred
Compensation:
$50,000 – $65,000 depending on experience
Job Location
Fully remote within the US.
Disability Accommodation
Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities.
Benefits
- Comprehensive health coverage
- Competitive compensation
- Unlimited PTO + leave
- Work from home
- Paid co-working weeks
- Wellness & learning benefits
Top Skills
Crm Tools
Email Platforms
Google Workspace
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
As a Sr. Front End Engineer, you will lead front-end development, mentor engineers, collaborate across teams, and enhance the user interface for cloud security applications at CrowdStrike.
Top Skills:
AngularEmberEmber CliGitGraphQLJavaScriptLessMochaNxPlaywrightQunitReactScssSeleniumTypescriptViteYarn
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Director, Customer Value Architects manages a team supporting customer onboarding and success while ensuring optimal use of the company's cybersecurity platform. They promote sales growth, analyze business value, and mentor their team.
Top Skills:
CRMCybersecurity Software SolutionsMarketing Software
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
As a Sr. Named Account Executive, you will drive revenue growth among Emerging Enterprise accounts, managing full sales cycles and building C-level relationships.
Top Skills:
Linkedin Sales NavigatorSalesforceZoominfo
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
