Provide empathetic, high-quality support via email, chat, and phone. Troubleshoot technical and account issues, document interactions in CRM (Zendesk/Salesforce), and escalate complex problems to internal teams.
Description: Provides high-quality, empathetic support to help customers navigate the Turquoise platform and resolve account issues.
Responsibilities:
Respond to inquiries via email, chat, and phone.
Troubleshoot and resolve technical or account-related problems.
Maintain detailed records of customer interactions in CRM tools like Zendesk or Salesforce.
Escalate complex issues to appropriate internal teams.
Top Skills
Zendesk,Salesforce
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