Respond to customer emails, live chat, and support tickets; resolve requests; maintain help desk records; escalate complex issues to higher support; ensure customer satisfaction.
Job Summary:
Handles customer inquiries from email, live chat, and support tickets, focusing on timely, accurate support.
Description:
Respond to customer emails and chat messages, resolve requests, maintain help desk records, escalate complex issues to higher support, ensure customer satisfaction.
Qualifications:
• Strong written communication
• Customer service experience preferred
• Comfortable with support software
Top Skills
Email
Help Desk/Support Ticketing Software
Live Chat
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
