Handle inbound customer calls and chats, resolve account questions, process service requests, document interactions in the CRM, follow scripts, escalate issues, and meet daily performance and quality goals.
A Remote Call Center Representative answers customer inquiries, resolves issues over phone/chat, and provides excellent service in a remote work environment.
Job Description
You’ll handle inbound customer calls, assist with account questions, process basic service requests, and document interactions in the CRM system. You’ll follow scripts, escalate issues when needed, and meet daily performance goals for response time and quality.
Qualifications
- High school diploma or equivalent
- 1+ year experience in customer service or call center support
- Strong communication and listening skills
- Basic computer skills and ability to work with web tools
- Quiet home workspace with reliable internet
Benefits
- Remote work (100%)
- Paid time off (PTO)
- Health/dental/vision options
- Weekly pay
- Training and development
Top Skills
Chat Systems
CRM
Phone Systems
Web Tools
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
