Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
✈️ Travel Requirement: Paid training for this role will take place on-site at our headquarters in Medford, MA for one week. Agero will arrange all travel accommodations and cover associated expenses.
Start Date: Monday, September 8th, 2025
Training Time: 08:00 am to 04:30 pm EST, Monday - Friday for one week.
Work Schedule: 08:00 am to 04:30 pm EST, Monday - Friday. Full time only.
Location: Remote - must be located in AZ, FL GA, TN or VA.
About The Role:
As a Business Development Center (BDC) Representative at Agero, you’ll play a vital role in supporting the success of our automotive and insurance client partners. This remote-based position is focused on driving awareness, adoption, and utilization of Agero’s emergency roadside and towing products and services at the site level. You'll engage directly through phone and email outreach with client employees to build relationships, educate, and promote program success. You'll be essential in maintaining high client satisfaction and delivering significant revenue growth and positive program outcomes.
This dynamic role blends customer service, sales, and education/training with agility, effective communication, and genuine empathy. You’ll collaborate with cross-functional teams, interpret data, resolve program issues, manage support tickets, billing inquiries, and product demonstration.
Your Impact:
- Promote increased usage of Agero’s products and services across client site locations
- Support revenue growth and positive program outcomes
- Build strong relationships with clients and internal stakeholders
- Provide effective troubleshooting and solutions that enhance client satisfaction
- Influence client adoption through strategic communication and training
What You'll Do:
- Relationship Development
- Build strong client relationships and ensure accurate data in Salesforce
- Understand trends and relay insights to improve services
- Partner with internal teams to represent client needs
- Program Support & Training
- Introduce new features and provide site-level training
- Coordinate delivery and installation of program materials
- Complete daily program activities and reports
- Support product awareness and usage, and conduct research when needed
- Issue Resolution & Communication
- Respond to client inquiries via phone/email in a timely manner
- Troubleshoot issues and document in CRM/ticketing systems
- Manage and prioritize tickets, providing regular updates to clients
What We're Looking For:
- A proactive, empathetic communicator who thrives in a remote, client-facing role, especially with experience in a B2B sales environment
- A relationship-builder who can educate and influence others by building rapport and helping them understand the "why" behind what they're doing
- A collaborative problem-solver who stays organized, keeps things moving, and knows when to bring in the right people at the right time
- A confident multitasker who enjoys helping clients by simplifying product features and benefits to motivate adoption through a consultative sales approach
Qualifications::
- Associate degree or equivalent work experience in a related field
- 2–4 years of experience in customer support, account management, or similar call center roles
- Proficient with Google Workspace, Salesforce, HubSpot, and familiar with BI tools
- Strong written and verbal communication skills
- Experience working with CRMs, ticketing systems, and support platforms
- Ability to manage multiple tasks and prioritize efficiently
Role Based Competencies (Knowledge, Skills, & Abilities):
- Verbal Communication: Ability to engage with clients via phone and email, conveying information clearly and professionally.
- Written Communication: Strong written communication skills to draft clear, concise, and professional messages to clients.
- Interpersonal Communication: Ability to build rapport with clients and work collaboratively with internal teams to resolve client issues.
- Problem-Solving: Capable of identifying issues, analyzing solutions, and providing effective resolutions in a timely manner.
- Technical Troubleshooting: Ability to assist clients in troubleshooting basic product or service issues, with a focus on enabling clients to find solutions independently.
- Time Management: Ability to manage multiple tasks, handle incoming client inquiries, and prioritize urgent issues efficiently.
- Organization: Strong organizational skills to manage support tickets, follow-ups, and client data in CRM systems.
- Teamwork & Collaboration: Strong collaboration skills, with the ability to work effectively with cross-functional teams to meet client needs and resolve issues.
- Customer-Centric: Mindset: A deep commitment to customer success and delivering exceptional service experiences.
- Adaptive Acumen: Demonstrates agility and a versatile skillset, seamlessly blending elements of sales, customer service, and education/training to meet diverse client needs.
Pay and Benefits Information:
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
- Starting Pay Rate: $22.20 per hour
- Incentives: Eligible for sales incentives
- Benefits: Medical, Dental, Vision, 401K, Tuition Reimbursement, Paid Time Off, Complimentary Roadside Assistance, Career Advancement, Associate Assistance & Work/Life Program (EAP) and more.
Start Date, Training, and Work Schedules:
Start Date: Monday, September 8th, 2025
Training: 8:00 am - 4:30 pm EST, Monday - Friday, Monday - Friday for one week.
✈️ Please Note: Training will take place on-site at Agero HQ in Medford, MA. Agero will arrange and cover all travel and accommodations.
Work Schedule: 8:00 am - 4:30 pm EST, Monday - Friday. Full time only.
Location: Remote
Hiring In:
United States: AZ, FL, GA, TN, and VA
The anticipated closing date to submit applications for this role is 08/22/2025.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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