Release Train Engineer

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Job Summary
By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Release Train Engineer’s (RTE) purpose is to create the highest performing Release Train possible. To accomplish this, the RTE serves as a servant leader and coach for the Agile Release Train (ART). They ensure the smooth operation of ART events and practices and assist Agile Teams in their success. The RTE facilitates communication with stakeholders, problem-solving, and risk management. The RTE also manages impediments and fosters continuous improvement. They are integral to the ART leadership, collaborating with Product Management, the System Architect, and Business Owners to achieve effective outcomes on the ART. Beyond the ART, RTEs aid in the broader Lean-Agile transformation by coaching leaders and teams across the organization.

Job Competencies

• Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
• Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”
• Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
• Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
• Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
• Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Essential Job Functions

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Overall Performance of the ART
• Coaching team-level coaches (Scrum Masters)
• Establishing and facilitating the all-ART meetings and forums as well as the ART Leadership collaboration forums
• Practical knowledge in the following areas
• Coaching
• Create a Safe Environment, Get Permission, Meet Them Where They Are, Active Listening, Ask
• Powerful Questions, Promote Self-Organization, Facilitate Continuous Improvement, Build Trust and
• Relationships, Encourage Experimentation
• Change Management (Key Elements):
• Leadership Alignment, Stakeholder Engagement, Communication, Training and Development,
• Change Impact and Readiness Assessments, Organizational Design, Monitoring and Managing
• Resistance, Celebrating Success, Review, Revise, and Continuously Improve
• Servant Leadership
• Wanting to serve the team
• Growth and well-being of employees and stakeholders.
• Helping individuals grow.
• Delivery Physics
• Flow Accelerators, Theory of Constraints, Queuing Theory, Toyota Production System
• Behavior Science
• Small Group Theory: Size, Structure, Common Purpose, Mutual Influence, Shared Identity,
• Communication, Interdependence, Cohesion, Norms, Roles.
• Team Lifecycle, Team Dysfunctions
• Compiling ART Data and performance summary artifacts
• Fostering lean-agile principles and practices with the ART Leadership Team
• Adapt tools (e.g. Rally, MIRO, MS Teams, PointingPoker, Mentimeter, Ideaboardz, etc.) to plan, execute, and monitor and control the ART as well as leverage for continuous improvement.

Required Experience

• 7 to 10 years of experience
• SAFe Practice consultant
• Bachelors Degree or equivalent experience
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

#LI

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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