Regional Quality Manager

Location Address:

123 Main St, Anycity, Ohio 12345

Work Shift:

Salary Exempt - 7 day, 12-hour (United States of America)

The Regional Quality Manager (RQM) is a strategic leader responsible for developing, implementing, and sustaining quality systems across assigned manufacturing sites. This role ensures compliance with Altium’s corporate standards, customer requirements, and regulatory expectations, while fostering a culture of continuous improvement, coaching, and operational excellence. The RQM serves as a key liaison between plant operations, corporate quality, and external stakeholders, and plays a critical role in capability development, customer engagement, and commercialization support

Quality System Leadership

• Ensure regional sites adhere to Altium’s corporate quality systems and policies.
• Lead development and deployment of standardized quality systems including Control Plans, Positive Release, QPA, and Quality Maintenance (QM).
• Own and manage key quality processes such as SPC/Gainseeker, MPS, and RCA.
• Apply the RAPID decision-making framework to clarify ownership and accountability.
• Audit sites for compliance with GMP, HACCP, SQF (GFSI), and Altium’s QPA standards.

Customer & Regulatory Compliance

• Coach and prepare plants for internal, third-party, and customer audits.
• Maintain documentation and certification compliance (e.g., SQF, HACCP).
• Develop regional capability to sustain regulatory compliance and renew certifications.
• Track and report audit outcomes to ensure visibility and timely resolution.

Complaint & CAPA Management

• Lead and coach RCA and CAPA activities for major and critical customer complaints.
• Track complaint resolution progress, including aged complaints.
• Ensure timely closure of complaints  customer satisfaction.

Training & Development

• Provide onboarding for new Plant Managers and Plant Quality Managers, to include complaint resolution, specification management, quality control plans, food safety, and audit requirements.
• Mentor and develop Quality Managers and plant employees in quality tools (SPC, PFMEA, Control Plans, RCA, CAPA, etc.).
• Lead Continuous Skills Development (CSD) initiatives and succession planning for Quality Managers.
• Build a winning culture aligned with Altium’s Guiding Principles and Quality Culture.

Commercialization Support

• Coordinate with the commercialization team to align qualification processes and improvements.
• Ensure RQM and Plant Quality Team participation in product qualification and deviation tracking.
• Manage qualification documentation in SharePoint and support PIM-led projects.

Customer Engagement

• Represent Altium’s commitment to quality and our (AMR) “Always Made Right” promise in customer engagements.
• Provide quality data and analysis to support commercial team presentations.
• Maintain strong relationships with key customers, supporting audits, qualifications, and line trials.

Strategic Process Adherence

• Define and own quality system processes within the regional team.
• Identify and champion improvement opportunities in complaint resolution, inline inspection equipment, and quality assurance systems.
• Partner with IT to resolve system issues and improve connectivity and reporting tools.

• Reasonable mandatory overtime may be required due to business needs. 

Qualifications

• Bachelor’s degree in Engineering, Quality, or related field (preferred).
• Minimum 7 years of experience in manufacturing quality management.
• Proven leadership skills with the ability to lead through influence and drive change.

Skills & Competencies

• Proficiency in CRM systems, Trace Gains, and MS Office Suite.
• Strong knowledge of GMP, SQF, HACCP, and regulatory standards. (HACCP certification preferred)
• Experience with bottle manufacturing, packaging, and quality equipment (e.g., vision systems, date coders).
• Statistical Process Control (SPC), Six Sigma, and Total Productive Maintenance (TPM) experience.
• Ability to coach and build a quality culture across sites.
• Excellent communication, organizational, and project management skills.

Travel Requirement

Ability to travel up to 75% to support regional sites

Altium Packaging, Our Culture Differentiates Us!
 
We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making.  We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.

Our Guiding Principles

• Act with Integrity & in Compliance
• Drive Value Creation
• Be Disciplined Entrepreneurs
• Focus on the Customer
• Act with Humility
• Treat others with Dignity and Respect
• Seeking Fulfillment in your Work

We Believe in Rewarding our Most Important Resource – Our People! 
 
We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.
 

EEO Statement
 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
 

Take your career to the next level at Altium Packaging!