Regional Billing Coordinator

Prestige Fleet Services performs onsite truck and trailer maintenance and repairs. We understand today’s fleet maintenance demands. We offer a competitive compensation package with excellent benefits.  We are looking for a Regional Billing Coordinator.  The Regional Billing Coordinator plays a vital role by overseeing all aspects of invoicing and billing regarding the company’s fleet maintenance services. This position is responsible for managing and handling the billing for a region.  Creating invoices, credit memos, update accounting records, customer information, and send payment reminders. They deal with customers, send the customers invoices, and answer any inquiries.  This position is remote.

• Billing Management and Revenue Accountability
  • Own the monthly invoicing cycle and manage and meet monthly regional revenue invoicing goal ($500K to $1M).
  • Monitor Work in Process (WIP) and decide on corrective action to keep WIP revenue under 15% of assigned Regional Revenue
  • Prioritize workload so invoices are closed within 48 hours of service completion.
  • Review service orders (SOs), identify discrepancies, and determine the appropriate resolution before invoicing.
  • Verify that all invoice information is accurate and that all applicable fees are applied.
  • Compile work estimates and communicate them to customers.
  • Prepare and issue invoices and credit memos and approve billing adjustments up to 50% of the labor cost not exceeding more than $1,000.00 per invoice.
  Customer Account Management
  • Manage assigned customer accounts and customer billing portals.
  • Serve as the primary billing contact for customers, answering questions about the nature and cost of repairs and resolving invoice disputes.
  • Exercise judgment to place customer accounts on credit hold or increase account limits.
  • Make recommendations to the Regional Service Manager on improving repair order documentation, an assist on placing customer accounts credit limits.
  • Maintain accurate customer information and account records in the billing system.
  • Track the progress of each job from service completion through final payment.
  Support Accounts Receivable and Collections
  • Pursue customer purchase orders (POs) needed to close billing, using the standard follow-up process (email, then phone follow-up, then escalation by email to the RSM and an owner) and judging when an account warrants earlier escalation.
  • Send payment reminders and support accounts receivable and collections efforts.
  • Accept and process customer payments when jobs are complete.
  Cross-Functional Coordination
  • Coordinate with Managers and Technicians on completed services and required paperwork.
  • Support billing for other regions as needed.
  • Participate in weekly billing and sales calls, reporting on invoicing status, WIP, and receivables issues.
  Qualifications
  • High school diploma required; associate’s in accounting or business preferred.
  • 2+ years of billing, service writer, accounts receivable, or accounting experience, preferably in a service business.
  • Proficiency with ERPs and Microsoft Excel.
  • Strong attention to detail, organization, and written and verbal communication skills.
  • Ability to exercise sound judgment, prioritize competing deadlines, and work independently.

• Bachelor’s degree in related field or equivalent experience with a high school diploma.
• 2-5 years’ experience in billing, accounts receivables or payables.
• Excellent verbal and written communication skills
• Strong decision-making and analytical skills
• Strong organization skills and Ability to multitask
• Proficiency in MS office Suite (Word Excel. PowerPoint, Outlook)
• Experience working with FullBay software Preferred

• Health, Dental and Vision Plans
• HSA options
• Various life insurance options
• Supplemental insurance plans
• 401K with company match
• Paid time off

Prestige Fleet Services is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status.

All applicants are subject to Drug Testing, a Criminal Background check prior to employment.