Lead and grow the VIP Account Management function by managing a team, driving business growth, and ensuring exceptional client relationships.
We are seeking an entrepreneurial and customer-centric Region Director of Account Management to lead and grow our VIP Account Management function within the US region. You will be responsible for building and managing a team of Account Managers, each tasked with delivering white-glove service to the most valuable customers of our Main App. Your mission is to build deep, trusted client relationships in order to drive client satisfaction, retention, and revenue growth.
The ideal candidate has a growth mindset, deep client relationship expertise, and the ability to navigate diverse, multicultural teams and client bases.
Responsibilities:
Leadership & Team Development
•Build, lead, and scale a high-performing team of Account Managers focused on managing high-value customers of the Main App.
•Establish best practices, processes, and KPIs to ensure exceptional account management and client service.
•Provide coaching and mentorship to Account Managers, equipping them with the skills, strategies, and information needed to enhance client relationships.
Client Management & Business Growth
•Develop and execute regional strategies to maximize revenue per customer, retention, trading activity, and assets under management (AUM).
•Ensure white-glove service is delivered to top-tier clients through proactive engagement, market insights, and personalized support.
•Drive cross-sell and upsell opportunities, increasing product and service utilization among high-value traders.
•Establish strong referral networks to expand business through existing clients.
Regional Strategy & Market Execution
•Serve as the primary regional representative, ensuring business strategies align with market trends and customer needs.
•Develop deep market intelligence and competitive insights to identify new opportunities for expansion.
•Work closely with internal teams (Product, Legal/Compliance, Payments/Fraud, Operations) to advocate for customer needs and market-driven enhancements.
Data-Driven Performance Management
•Monitor and optimize trading volume, frequency, AUM, and various client engagement metrics.
•Analyze account performance data to identify trends, opportunities, and areas for improvement.
•Own regional business performance, setting and achieving ambitious KPIs.
Requirements
- 8+ years of experience in account management, sales, or relationship management, preferably in crypto, sports betting/iGaming, trading, fintech, or financial services.
- Proven experience building and leading high-performing teams, with a strong ability to hire, coach, and develop talent.
- Exceptional customer relationship management skills, with a track record of managing high-net-worth clients.
- Strong analytical mindset, leveraging data to drive strategy and performance improvements.
- Multicultural awareness and regional expertise—language skills and cultural sensitivity will be critical based on the assigned territory.
- Entrepreneurial mindset with a bias for action, problem-solving ability, and adaptability in a fast-paced environment.
- Deep understanding of crypto trading, market dynamics, and retail trading behaviors is preferred but not required.
Top Skills
Account Management
Crypto
Data Analysis
Fintech
Similar Jobs
Fintech • Financial Services • Cryptocurrency • NFT • Web3
The Region Director of Account Management will lead a team, enhance client relationships, drive revenue growth, and ensure exceptional client service.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
As a Staff DevOps Engineer in the Big Data team, you will support 24x7 production for government cloud infrastructure, manage deployments, and optimize CI/CD pipelines.
Top Skills:
AnsibleBashCloudera Data PlatformDockerFlinkGrafanaHbaseHdfsHiveImpalaJenkinsKafkaKubernetesKuduMariadbPostgresPrometheusPythonRabbitMQRedisSparkVictoriametricsYarn
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Support AI strategy for GTM teams, assess AI opportunities, conduct analyses for value creation, and develop executive presentations.
Top Skills:
AI
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
