Referral Marketing Manager

What We Do Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers.

Who We Are We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

The Referral Marketing Manager, will lead the next evolution of our well-established Care for Friends Program, responsible for building on its strong foundation to maximize its potential.

What You'll Be Working On

Duties include but not limited to:

Elevating the Program: 

· Develop a strategic roadmap to enhance the program, including communication plans, outreach strategies, and patient engagement initiatives. 

· Analyze current referral program performance and identify areas for growth and improvement. 

·  Conceive dynamic engagement materials that drive intent to act.  

· Develop a marketing strategy to effectively market and promote the program to program participants.  

· Manage and support our newly created Program Engagement Coordinator role, including hiring, onboarding, training, and performance development. 

Data-Driven Engagement: 

· Lead targeted campaigns using data insights to increase program participation and referral success rates. 

· Conduct A/B testing and optimize communication efforts (email, SMS, and more) to drive results. 

Cross-Functional Collaboration: 

· Work closely with marketing, operations (sites and events), and other internal teams to align messaging and ensure program consistency. 

· Oversee communication channels to ensure patients receive timely, relevant, and impactful messages. 

· Manage fulfillment of payments and timelines to ensure processing is completed 

Reporting and Insights: 

· Monitor program KPIs and provide actionable insights to stakeholders. 

· Prepare regular reports highlighting successes, challenges, and opportunities for growth. 

-Turn participant feedback into actionable improvements

-Other ad hoc responsibilities as needed

Scope of Role

·  Autonomy of Role: Work is performed under limited supervision

· Direct Reports: Yes

· Number of Direct Reports (if applicable): 1+

· Role(s) Managing: Program Engagement Coordinator

Physical Requirements

·This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment.

Travel Requirements

· This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

-Type of travel required: National

What You Bring

Knowledge, Skills, and Abilities:

-A dynamic leader with experience in program development, marketing strategy, and patient engagement. 

-A proven track record of taking existing initiatives to the next level through strategic planning and innovation. 

-Strong communication and analytical skills, with the ability to transform data into actionable strategies. 

-Someone who thrives in a fast-paced, collaborative environment and is excited to make a meaningful impact. 

Why Join Us? 

-Build on Success: Take charge of a program with a solid foundation and help it achieve new heights. 

-Lead and Innovate: Be at the forefront of driving patient engagement and creating meaningful connections. 

-Collaborate and Grow: Work with a passionate, cross-functional team that values creativity and bold ideas. 

Certifications, Education, and Experience:

·       Minimum education: Bachelor’s degree in Marketing or a similar field

Licenses:

·       N/A

Benefits (US Full-Time Employees Only)

·        Paid Time Off (PTO) and Company Paid Holidays

·        100% Employer paid medical, dental, and vision insurance plan options

·        Health Savings Account and Flexible Spending Accounts

·        Bi-weekly HSA employer contribution

·        Company paid Short-Term Disability and Long-Term Disability

·        401(k) Retirement Plan, with Company Match 

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.