Build a career where accuracy, ownership, and client focus make a real impact. In this role, you will help ensure client reference data is complete, timely, and well-controlled across multiple platforms. You will partner with teams across regions and functions to resolve exceptions and improve processes. If you thrive in a fast-paced environment and enjoy investigative work, this role offers meaningful opportunities to grow.
Job summaryAs a Reference Data Specialist IV in Reference Data Operations, you will support the onboarding and ongoing maintenance of client records across multiple systems. You will help ensure data quality, timely processing, and adherence to established controls while partnering with teams across regions. You will contribute to meeting service targets through strong execution, clear communication, and continuous improvement.
Job responsibilities- Set up and maintain client records in designated systems to support completeness, accuracy, and timely processing.
- Maintain work logs and documentation to support auditability and operational controls.
- Investigate and resolve data exceptions and aged items, escalating non-routine issues when needed.
- Process requests from internal partners by managing workflow and prioritization to meet agreed timelines.
- Respond to inquiries through approved channels (mailbox, phone, and email) and provide clear status updates.
- Apply established controls and quality checks to ensure work meets required standards and targets.
- Support production coverage activities, including backup tasks, to maintain operational continuity.
- Identify recurring issues and contribute to process improvements by proposing practical solutions.
- Work effectively with stakeholders across time zones and participate in shift coverage as required, including local holidays and weekends.
- 2 years of experience in a banking or financial services operations environment.
- Strong English written and verbal communication skills.
- Demonstrated analytical skills with strong attention to detail.
- Proven ability to manage time effectively, prioritize work, and meet deadlines in a high-volume environment.
- Proficiency with Microsoft Office applications, including strong Microsoft Excel skills.
- Ability to investigate issues, ask questions, and drive items to closure with appropriate follow-through.
- Ability to collaborate effectively within a global team across multiple regions and time zones.
- Willingness to work in shifts, including local holidays and weekends, as business needs require.
- Experience supporting trade finance, payments, or cash management products.
- University degree in a relevant field.
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Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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