Recovery Specialist I- Colorado Springs, CO

Ent Credit Union and Wings Credit Union are joining forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more ? empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

The Recovery Specialist is Responsible to collect charged off consumer loans, Credit Cards, and negative share accounts to minimize Ent's exposure to risk, loss and ensure maximum return to its members by following collection policies and procedures as well as adhering to State and Federal Laws. When collecting on Charged off Accounts this role will be assisting with making timely collection calls per performance standards in a professional and non-aggressive (fair, yet firm) manner to minimize loss to our membership while encouraging Ent to be made whole while exploring pre-determined ways to help our members through acceptable payment arrangements.

Essential Functions

• While staying in ready working the Charged Off collection queues the role will utilize various resources to collect on Charged Off all account types such as negotiating payment arrangements, Settlements and payment options (i. e. automatic transfers / bill pay / payment by phone etc. ). Make outbound phone calls Receive and respond to Inbound phone calls and Teams Chats Receive and respond to emails and tasks
• Responding and handling Collection Agency Disputes/legal Requests Notifying the Collection Agency of any new Bankruptcies.
• Review and prep accounts for internal legal action
• Documenting and processing any Charge off Checks
• receive, prepare, and Respond to Consumer Credit Counseling Requests
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or equivalent
• 1+ years' customer service experience preferably within financial services. Required
• 1+ years' consultative financial services and / or collections experience. preferred

Technical or Specialized Knowledge/Skills:

• Professional, diplomatic, and courteous communication skills are of critical importance.
• Strong attention to detail and accuracy of all transactions is of critical importance.
• Proficient in basic math (addition, subtraction, multiplication, and division).
• Ability to learn and retain relevant collections law and policy in a short amount of time.
• Predisposition for Creativity and Problem Solving as applied to individual situations within relevant laws and guidelines.
• Exposure to and web based transactional systems to complete day to day member requests.
• (preferred) Able to use 10-Key by touch.

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

The pay range for this position is: $21 to $25 per Hour (S11)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for a monthly incentive plan.

Benefits Summary Sheet

At Ent Credit Union, we offer a comprehensive benefits package, including:
 

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.
  
  For more information about our outstanding benefits please visit our careers page at www.ent.com/careers.
  
  We anticipate this position to close on 02/04/2026. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)