Rally Application Support Specialist

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

We are seeking a detail-oriented and technically skilled Rally Application Support Specialist to join our software development operations team. This role is responsible for providing day-to-day support for the Rally (formerly CA Agile Central) platform, ensuring optimal performance, user support, and integration with other enterprise tools.

• Provide Tier 1 and Tier 2 support for Rally users across the organization.

• Troubleshoot and resolve issues related to Rally access, permissions, project setup, and reporting.

• Collaborate with engineering, product, and project management teams to ensure Rally is configured to support agile workflows.

• Maintain and enhance Rally dashboards, custom fields, and integrations with other tools (e.g., Jira, ServiceNow, GitHub).

• Monitor system performance and coordinate with vendors or internal IT for escalated issues.

• Document support procedures, FAQs, and training materials for end users.

• Participate in system upgrades, testing, and rollout of new features.

• 2+ years of experience supporting Rally or similar agile project management tools.

• Strong understanding of Agile/Scrum methodologies and workflows.

• Proficiency in troubleshooting user issues and managing support tickets.

• Experience with data reporting and dashboard creation within Rally.

• Excellent communication and customer service skills.

• Experience integrating Rally with other enterprise tools (e.g., Jira, GitHub, ServiceNow).

• Familiarity with REST APIs and scripting for automation.

• Exposure to enterprise ITSM or DevOps environments.

• Rally administrator certification or equivalent experience.

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.