Own day-to-day delivery and client relationship for Veeva Vault managed-service accounts. Provide hands-on Level 2–4 configuration and support (QualityDocs, Training, QMS), manage schedules/budgets/status reporting, coordinate offshore configurators, support release management, and escalate vendor issues as needed.
At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
About the Role
The Quality Systems Consultant is Slipstream's primary point of contact for one or more Veeva Vault managed-services accounts (QualityDocs, Training, and/or QMS). You'll own the day-to-day relationship — schedule, budget, scope, and status reporting — while staying hands-on as a technical subject-matter expert. You'll coordinate the offshore Technical Configurators and provide support in the hours they are not available.
Key Responsibilities
- Delivery Ownership
- Act as the point of contact for all enhancements, efforts, and support tickets on assigned account(s).
- Manage daily project activities, schedule, scope, and budget.
- Provide a regular status report including: a summary of the project's status; schedule updates and progress toward deliverables/milestones; budget status; action items with owners and recommended resolutions; and project risks with mitigation strategies.
- Coordinate activity among client stakeholders and facilitate change controls.
- Manage daily, weekly, and monthly prioritization for the team; manage communications, onboarding, training, and coordination between team members.
Technical / SME Execution
- Perform Level 2/3/4 support and hands-on configuration in Veeva Vault (QualityDocs, Training and QMS) — including user account administration and maintenance, application/document/user security, and lifecycle and workflow issue resolution.
- Respond to “how-to” questions; create and monitor reports and dashboards.
- Make minor configuration changes to document types, fields, objects, lifecycles, and workflows.
- Support release management — impact assessment, testing, and product release readiness.
- Escalate product issues to Veeva (or the relevant vendor) support.
Team Coordination
- Coordinate offshore Technical Configurators and other consultants staffed on the same account(s).
- Onboard and align team members to account-specific processes.
Requirements
- 3+ years of experience supporting or implementing Veeva Vault (QualityDocs, Training, or QMS) or a comparable eQMS (MasterControl, TrackWise, SmartSolve).
- A track record of owning client-facing delivery — budgets, schedules, status reporting, and change control — not just technical execution.
- Experience in life sciences or other GxP-regulated environment.
- Strong written and verbal communication — you'll be writing the status reports and fielding the client relationship.
- Bachelor's degree in a related field or equivalent experience.
Nice to Have
- Veeva Vault certification(s).
- CSV/CSA validation experience.
- Prior professional services / IT consulting background.
- Experience coordinating distributed onshore/offshore delivery teams.
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