Quality Consumer Experience Project Manager

• Ensure project milestone deliverables are completed and approved at every stage of the project lifecycle, ensuring alignment with the overarching Cx strategy.
• Assist with the continuous improvement of project management best practices, processes, and tools.
• Develop and manage comprehensive project plans, defining scope, milestones, schedules, resource requirements, and deliverables.
• Proactively identify, log, and manage project risks, issues, and dependencies, implementing contingency plans and mitigation strategies, escalating to leadership as appropriate.
• Facilitate and lead cross-functional workgroups and stakeholder meetings, driving collaboration and ensuring clear communication between all business and technical partners.
• Track, compile, and report on key project decisions and metrics, providing regular, transparent updates to stakeholders and executive sponsors on progress, performance, and outcomes.
• Support business owners in the development of program documentation for Quality, NCQA accreditation and other regulatory requirements.
• Manage program scope and execute the change control process to assess and control impacts to schedule and budget.
• Assist in the development and management of Cx project budget if applicable.
• Contribute to the continuous improvement of aligned projects by adhering to best practices and identifying opportunities for process improvement.
• Manage the project-level SharePoint site and document repository, ensuring all documentation is current and accessible.
• Act as a subject matter expert on project management, providing guidance and mentorship to team members and stakeholders.
• Work with cross-functional stakeholders to develop project communication and training plans if applicable.
• Represent Cx project in program meetings.
• Perform any other job related duties as requested.

• Bachelor's degree in health care, patient experience, program management or a related field required
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Five (5) years of experience in project or program management, leading complex, cross-functional initiatives required
• Experience in the healthcare industry (e.g., health plan operations, quality, compliance) required
• Demonstrated experience with process improvement methodologies and driving initiatives with measurable outcomes required
• Experience with Stars, Quality, and/or NCQA accreditation preferred

• Advanced knowledge of project and program management methodologies, processes, and tools
• Excellent analysis, reporting, and problem-solving skills
• Exceptional interpersonal and relationship-building skills, with a proven ability to gain consensus
• Excellent written and verbal communication skills, with experience presenting to all levels of an organization
• Proven ability to effectively manage multiple, concurrent projects in a fast-paced environment
• A process-driven, adaptable, and agile mindset with a commitment to continuous learning
• Proficiency with Microsoft Office suite, including MS Project, Visio, and SharePoint
• Excellent decision making/problem solving skills
• Excellent critical listening and thinking skills
• Bilingual is a plus

• Project Management Professional (PMP) or related certification preferred

• General office environment; may be required to sit or stand for extended periods of time
• Travel is not typically required

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business