Quality Assurance Consultant

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Collaborating with our Technology Consulting team, you will help organizations streamline operations and achieve strategic goals to serve the public better. We provide the full spectrum of technology consulting services to help state and local agencies meet operational and program needs that enhance the lives of their user base.

Services:

• Strategy, Architecture, Planning, and Procurement

• Business Enablement

• Business Solutions

• Project Assurance

Public Consulting Group (PCG) is seeking experienced User Acceptance and System Testers to support software implementation, modernization, and digital transformation projects across public sector organizations. Working in Agile and hybrid delivery environments, the System Tester plans, designs, executes, and documents testing to verify that solutions meet business, functional, technical, data, integration, and operational requirements. The role collaborates with business analysts, developers, project managers, subject matter experts, vendors, and client stakeholders to validate system functionality, data integrity, interfaces, integrations, and end-to-end business processes.

Duties and Responsibilities

• Create, prepare and deliver test scenarios, test strategies, reviews and test data while adhering to business process and test standards.
• Conduct user acceptance testing on technical work items delivered for the business
• Provide detailed description of scenarios that failed
• Verify and validate business requirement against business process
• Report defects in test management tool and manage them throughout their lifecycle
• Determine if assigned scenarios pass or fail and record findings
• Partner with the business to engage and lead transparent testing efforts.
• Author complex test scenarios, test cases and test scripts.
• Partner with testing team and business to select test scripts and regression test scripts to represent business process.
• Perform complex test data conditioning, regression testing and testing validation.
• Support the User Acceptance Testing as part of the end-to-end process of seeing requirements through to completion
• Apply medium to advanced testing tool knowledge to efforts.
• Learn PPL customized system and remain up to date on system functionality and features

Test Planning and Execution

• Design, develop, and maintain test cases, test scenarios, and test scripts based on business requirements, user stories, technical specifications, interface documentation, and process workflows.
• Execute functional, system integration, regression, and user acceptance testing activities.
• Confirm that test results demonstrate compliance with applicable business, technical, and operational requirements. Ensure traceability between requirements, test cases, execution results, and defects.
• Prepare, manage, and execute test data required to support testing activities and business scenarios.
• Participate in sprint-based testing and support iterative software delivery processes.

Integration and Interface Testing

• Execute testing activities that validate integration and data exchanges between applications, platforms, vendors, and external partner systems.
• Verify the successful transmission, receipt, processing, and reconciliation of system transactions and data exchanges.
• Perform end-to-end testing across multiple systems to confirm that transactions, data, and business workflows operate successfully from initiation through completion. Review and analyze interface specifications, data mappings, business rules, and integration requirements.
• Record integration test results, reconciliation outcomes, identified discrepancies, and supporting evidence. Coordinate with project teams, vendors, and stakeholders to validate expected integration behavior and resolve issues.
• Support testing of APIs, web services, file-based interfaces, and other system-to-system integrations, as applicable.

Defect Management and Quality Assurance

• Identify, document, prioritize, and track software defects using approved testing and defect management tools.
• Create clear, detailed, and actionable defect reports, including reproduction steps, expected results, actual results, and supporting evidence.
• Participate in defect triage and support root cause analysis activities.
• Retest resolved defects and verify successful issue resolution.
• Monitor testing progress and communicate quality risks to project leadership.

Test Data Validation

• Validate data integrity, processing accuracy, and expected system behavior across business workflows.
• Verify data consistency across integrated applications and downstream systems.
• Analyze testing results to identify discrepancies, processing errors, or integration failures.
• Reconcile source, transmitted, processed, and downstream data to confirm completeness and accuracy during system testing.

Collaboration and Communication

• Work closely with cross-functional project teams, including business analysts, developers, architects, project managers, vendors, and client stakeholders. Participate in Agile ceremonies, testing reviews, planning sessions, and status meetings.
• Communicate testing progress, risks, blockers, and quality concerns clearly and proactively to project teams and leadership.
• Explain the business impact, urgency, and resolution status of technical testing issues in language appropriate for nontechnical stakeholders.
• Support continuous improvement of testing processes, standards, and documentation.

Required Skills

• Experience planning and performing functional, system, integration, regression, and user acceptance testing, including the creation and execution of test plans, test cases, scenarios, and scripts.
• Experience identifying, documenting, prioritizing, and tracking defects using test management and defect tracking tools.
• Strong understanding of software development lifecycle (SDLC) and testing methodologies.
• Ability to analyze requirements, technical specifications, workflows, and business processes.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Detailed and process improvement oriented
• Knowledge and understanding of application testing methodologies, tools, and execution
• Analytical and Strategic Thinker
• Excellent PC spreadsheet and database skills
• Communication expertise and ability to communicate to all levels within company
• Demonstrate technical expertise and related content knowledge.
• Proven creative problem-solving ability and a consultancy mindset
• Proven ability to take initiative and seek solutions
• Able to follow, critically evaluate, and improve upon current processes

Qualifications

• Must be located in one of the following states: AZ, NV, OR, WA, MT, CO, NM, HI
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience.
• 3+ years of systems/application testing, or systems/application quality assurance experience
• Experience performing interface, integration, and end-to-end business process testing, including validation of data exchanges between internal and external systems.
• Knowledge of common integration patterns and technologies, including APIs, web services, file-based transfers, batch processing, and system-to-system interfaces.
• Experience reviewing interface specifications, data mappings, and integration requirements.
• Experience with requirements traceability and test coverage management.
• Familiarity with testing governance, quality assurance frameworks, and structured testing methodologies.
• Experience supporting large-scale system implementation or modernization projects.
• Experience working in public sector, health and human services, workforce development, education, tax, licensing, labor, or benefits administration environments.

Working Conditions

This position is hybrid with travel/onsite requirements. To be successful at PCG, you must:

• be available during your set working hours
• have a safe, private, and distraction-free environment in which to complete your work, and
• be able to give your full attention to the completion of your PCG job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc. We are accepting applications on an ongoing basis until filled. 

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The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave

Range: 66,000-115,000

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PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.