Quality Assurance Analyst II/Analyst III/Consultant I

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Quality Assurance Consultant I is responsible for applying consulting methodology, assisting in analyzing requirements and requests of the business operations area and supporting the implementation of consulting projects through research, data analysis and recommends potential solutions. This role may lead simple projects or process design efforts.

Key Responsibilities

• Anticipates issues related to systems and procedures, develops preventative measures and presents recommendations

• Provides documentation and interpretation of research findings in support of consulting initiatives using standard procedures

• Tracks and reports out statistical data, procedures, program definitions for department functions

• Identifies and resolves simple problems for business projects

• Implements the business unit quality requirements and components that impact profitability and operational efficiencies

• Recommends solutions that will positively impact the business unit cost structure, profitability, operational efficiencies and results

• Researches quality issues to determine root cause and assist with the development of remediation plan

• Creates and implements interim manual processes until permanent fix is implemented

• Initiates and supports business optimization efforts to enable effective and efficient delivery of valued services

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 2 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Analytical Thinking, Business Optimization, Management Reporting, Quality Assurance (QA), Quality Auditing

Shift Time

Recruiter Info

Ms. Vibha Chaturvedi

[email protected]

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.