Provider Success Coordinator (Remote)

Are you ready to make a lasting impact on people's lives while revolutionizing the consumer healthcare industry?

Better Health is on a mission to disrupt the $80 billion home medical supply sector by offering an all-encompassing care solution. We combine peer support, coaching, education, and convenient home delivery of medical supplies to help individuals address their chronic conditions effectively.

As a Provider Success Coordinator, you will:

• Serve as the main point of contact for patients and providers, managing needs and efficiently working on referrals

• Interact with provider partners to gather feedback and ensure their patients receive the best experience possible.

• Work with urgency to ensure patients receive their medical supplies promptly and efficiently.

• Manage complex, cross-functional processes, connecting the dots to resolve issues and deliver results.

• Use ticketing systems and manual processes to track and follow through on tasks, ensuring nothing falls through the cracks.

• Bring a five-star level of service to the world of medical supplies, delivering exceptional patient experiences.

What do you bring to the table?

• You have worked with patients in a healthcare environment

• You have worked at a DME company or adjacent to medical supplies

• You have experience in a clinical setting - physician’s office, hospital setting, or similar environment

• Your schedule is flexible, allowing you to meet the needs of patients whenever they arise

• You’re a go-getter, who’s known to be a diligent worker who always gets the job done

• Knowledgeable in Google Suite, Slack, ticketing software, and insurance billing tools

• Teamwork/collaborative attitude is a must

• Bonus: Able to write and speak both Spanish and English

Compensation and Benefits

• $20 - $22 per hour

• Fully remote work

• PTO and health, vision, and dental insurance

• Talented and fun coworkers who are passionate about improving our healthcare system

• The opportunity to be part of a mission-driven company and make a difference in patients’ lives.