Property Secured Servicing and Default Senior Strategies Professional

At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact. While in this role, you will support the delivery of expert support and advice to the business on default management. It is important to note that you will also participate in interpreting and complying with the risk policy standards, laws, regulations, and risk management framework. Most importantly, you’ll feel valued for who you are and supported to achieve what’s Important to you, personally and professionally!

As the Property Secured Servicing and Default Senior Strategies Professional, you will monitor performance for the Mortgage portfolio, design risk-based segmentation, enhance operational treatment strategies and processes, and drive incremental, long-term improvement. Working closely with Collections, Loss Mitigation and Foreclosure Leadership, and Investors, you will evolve workflows, controls and treatment strategies with the objective of increasing customer response and positively impacting the bottom line. This position requires you to develop analytical routines to identify new opportunities, ad hoc analytics to formulate new strategies, and become a subject matter expert, advising our business partners on effective ways to improve cycle times, lower expenses and losses, and implement best practices, all of which align to our Citizens brand.

Primary responsibilities include

• Prepare and present Mortgage performance findings and action items to leaders in Strategy, Collections, Credit Risk and Product
• Develop and implement strategic enhancements to improve performance
• Maintain and enhance robust performance tracking and reporting
• Partner with Product, Finance and Credit Risk to align on expected performance driven by strategic initiatives

Qualifications, Education, Certifications and/or Other Professional Credentials

• 3-5 years of experience in collections analytics and/or credit risk analytics
• SAS / Enterprise Guide / SQL / Alteryx / DBeaver / Tableau or other data mining experience
• Advanced MS Office skills, particularly with Excel and PowerPoint
• Strong presentation, influencing and negotiation skills
• Strong statistical background or experience in measuring operational strategies
• Strong organization and project management skills and the ability to partner with various internal stakeholders
• Ability to connect and effectively communicate with people of all levels and functions
• Able to thrive and prioritize in a changing environment
• Bachelor’s degree in quantitative study preferred (Math, Finance, Science etc.)

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F, 8A to 5P

Role is based out of Glen Allen, VA, Irving, TX or Johnston, RI and is onsite 4 days/week.

Work Authorization: This role is not eligible for new employer‑sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.