Web Engagement Lead

| Remote
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At Healthgrades, we are focused on providing trusted information that allows consumers to receive more transparency and confidence around their healthcare decisions. As a Web Engagement Lead, you will own the overall relationship with assigned clients, serving as the day-to-day contact responsible for cultivating and maintaining client engagement for hospital website projects. You will develop and manage project and communication plans and be the key liaison between internal and external stakeholders. You will also establish a trusted advisor relationship with each client and drive continued value of Healthgrades products and services.

What You Will Do:

  • Be a liaison between client and internal execution teams for installations of Healthgrades content management solutions 
  • Develop and manage project management plans, communication plans, status reports, timelines, change control plans, risk management plans and quality management plans 
  • Identify and document client requirements, and communicate to the internal team
  • Deliver a wide variety of implementation tasks such as customer training, technical support, technical writing, quality assurance and/or software configuration
  • Perform various tasks as needed to implement solutions such as creation of site architecture, input and formatting of customer provided content, and basic troubleshooting and testing of features
  • Operate as a subject matter expert (SME), provide customers with insight and counsel and see beyond the scope of service 
  • Manage and/or recommend resolutions for all escalations regarding clients, regardless of functional area responsibility

What You Will Bring:

  • Prior project management experience with a focus on delivering web experiences 
  • Solid understanding of the lifecycle of website implementation projects
  • Ability to thrive in a fast-paced setting; prioritize and manage multiple accounts simultaneously
  • Demonstrated ability to structure and lead teams successfully through web project implementations
  • Experience in gathering and translating client requirements into actionable project tasks
  • Ability to accurately scope projects for both resource allocation and delivery schedules
  • Exposure to Content Management Systems, HTML/CSS, Google Analytics, information architecture, and social media administration preferred
  • Healthcare, digital marketing, strategy, and/or agency experience strongly preferred

Why Healthgrades?

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.

  • Meaningful Work – empowering consumers with data to make the right healthcare decisions for themselves and their families
  • Changing the Game – dynamic culture with career advancement opportunities
  • Community Builders – partners of local charity organizations, Go-Green efforts and wellness initiatives
  • Robust Perks – generous PTO, inclusive healthcare, learning & development programs, 401k contributions, tuition repayment, family planning resources & more!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM

Location

Downtown Location- your favorite coffee shops, restaurants, breweries, and nightlife are all steps from the office, as well as transportation lines.

An Insider's view of Healthgrades

What are some social events your company does?

There are many opportunities to socialize, from ping-pong doubles to happy hours to volunteer outings. We also have monthly events such as Pizza Day, new hire socials and holidays to connect, win prizes, play games, or grab drinks. If you need a break from your desk, there are workspaces to lounge at with buddies and get the creative spark flowing.

Dan

Data Analyst

What's the biggest problem your team is solving?

Evolving consumer expectations are pushing doctors and practice owners to adopt convenient, on-demand delivery of services. Getting doctors to appreciate these changes and mature their business can be a struggle. We’re taking a data-driven, analytical approach to prove that meeting patients' expectations can be a big win for growing their practice.

Steven

VP, Product Management

What makes someone successful on your team?

Someone who is committed to continuous learning and knowledge sharing. Work becomes way more fun if you're willing to explore, test, learn, and iterate together!

Alli

Director, User Experience Design

What does your typical day look like?

I lead strategic development of data-driven marketing campaigns for our healthcare clients. The day-to-day involves a lot of problem solving, teamwork, and creative thinking from campaign development to market exit, and I'm motivated by new learning opportunities and collaboration each step of the way.

Lauren

Integrated Marketing Manager

What are Healthgrades Perks + Benefits

Healthgrades Benefits Overview

Our inclusive package offers flexible options customizable for everyone – no matter what your family looks like.

Culture
Volunteer in local community
Intracompany committees
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Mentorship program
Online course subscriptions available
Customized development tracks
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