Position Overview

A Process Improvement Leader is the key link between Intelex/Predictive Solutions and our clients. The Process Improvement Leader’s primary responsibility is to make raving fans out of their assigned clients, be our client’s best advocate, and to continually look for ways to drive the value from our technology and services to the leadership of the organizations we serve.

Process Improvement Leaders are the subject matter experts on all things related to our solutions, and on how to successfully deploy, run, and sustain technology-based safety initiatives. This is an individual contributor role as part of a broader Customer Success team. The Process Improvement Leader provides support from the initial implementation of our software and delivers service solutions using established best practices. This is primarily accomplished by creating and executing a vision/strategy/plan process insuring value and long-term success.

Once initial implementation of a client is complete, the Process Improvement Leader monitors data from our technology and develops Process Improvement Plans on a regular basis, as well as identifies growth and upsell opportunities. The Process Improvement Leader proactively identifies our client’s needs and provides telephone and/or onsite support that may include: initial implementation, gap analysis, training and education, vision/culture workshops, focus meetings, leadership workshops, and follow-up sustainability workshops, etc. The Process Improvement Leader ensures that key safety process indicators are used by their clients and their expectations are exceeded.

Responsibilities and Deliverables

Business Process Consultant Skills (50%) 

• Analyzes and improves issues/gaps surrounding the safety processes and systems of an organization.
• Helps support their clients through change management best practices.
• Delivers a programmatic implementation of our Intelex/SafetyNet software and Service solutions.
• Develops initiatives to drive value from Leading and Lagging risk indicators
• Develops customized service packages to ensure processes sustainability and upsell revenue.
  

Account Management Skills (40%) 

• Up to 60-70% travel required.
• Researches and makes recommendations for potential product enhancements or modifications to increase value and revenue.
• May assist in the preparation of sales forecasts, quotes or negotiations.
• Relies on experience and judgment to plan and accomplish goals.
• May direct and lead the work of others.
• A wide degree of creativity and latitude is expected.
• Ability to manage change from a single location to an enterprise-wide global roll-out.
• Develop an account plan to move our clients toward process improvement, commercial growth, and sustainability to avoid churn.
• Create and follow-up on strategies to promote continued value of our system (base retention).
• Align client’s goals and expectations with our system’s capabilities.
• Develop and deliver client specific education and training.
• May be required to attend, speak, and participate in regional and national conferences.
• Though leadership: Author articles, blog posts, social media updates and webinars. 
• Intermittent international travel (passport is required). 
  

Pre- and Post-Sales Skills (10%) 

• Responsible for supporting sales representatives by providing technical and SME knowledge to clients and potential clients.
• Provides support in both pre- and post-sales by supporting or delivering presentations, product demonstrations, and implementations.
• Identify opportunities for growth with clients (e.g., additional services, new processes, technology, and consulting). 

Organizational Alignment

• Reports to the Director, Process Improvement

Qualifications

Skills & Work Traits

• Ability to interact and educate all levels of an organization (e.g. front-line employees to executive leadership). 
• Understanding of current initiatives in the safety field surrounding compliance, safety climate/culture, leadership, change management, leading indicators, human performance, serious injury and fatality precursors (SIF), critical risk management, behavior-based safety (BBS), the internet-of-things, and to stay current with any other emerging safety processes/initiatives.
• Understanding and appreciation for technology and emerging technological safety applications.
• Ability to identify client growth potential, develop proposals, and design and teach new service packages. 
• Understanding of quality and industrial hygiene a plus.
• Bachelor's degree or equivalent technical/safety experience required.
• Excellent and engaging communication skills. Comfortable speaking in front of large audiences. Able to teach and educate principles, concepts and tie them to supporting technology.
• Strong organizational skills with the ability to multitaskand manage multiple clients. 
• Ability to work in a self-directed fashion with little day-to-day oversight most likely form a home office location.
• Prioritize and expedite client issues with the ability to communicate complex concepts in layman’s terms.
• Confidence to take appropriate risks in an ever-changing competitive environment.
• Unwavering commitment to ethical behavior across all interactions.
• Committed to eliminating death on the job by 2050.

Preferred Qualifications: 

• Certifications: Ph.D., MBA, ASP, CSP, OHST and/or CHST.
• Experience supporting complex enterprise solutions in both a large software company but also in a smaller,entrepreneurial environment. 
• Ideally, a Process Improvement Leader is a current or former safety or risk manager with extremely deep experience andpassion using software and other emerging technologies. 

Experience

• Minimum 10 Years experience in at least one of the following industries: Construction/Contracting, Petro/Chem, Energy, Heavy Manufacturing, and/or Insurance.
• Minimum 10 Years proven success in managing multiple customers or projects.

Education

• Bachelor's degree or equivalent technical/safety experience required.

Other Requirements

• Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification

Company Overview

Intelex Technologies ULC. is a global leader in environmental, health, safety and quality (EHSQ) management software. Since 1992 its scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g., ISO 9001, ISO 14001, ISO 45001 and OHSAS 18001) and regulatory requirements. Intelex is one of North America’s fastest-growing tech companies who has recently been recognized as a Great Place to Work for over 7 years, Best Workplace in Technology, Best Workplace for Millennials and Canadian HR Team for fewer than 500 employees and has been recipient of Waterstone’s Most Admired Corporate Cultures award, and Deloitte’s Best Managed Companies award. For more information, visit https://www.intelex.com/careers or see what our employees are saying by following our #ProudIntelexian hashtag.