Onboarding Manager
Evolve is a hospitality company with a mission to make renting a vacation home easy for everyone. Thanks to an unapologetic passion for hospitality, we now support over 15,000 properties in over 750 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.
Why this role
As an industry disruptor, Evolve is on a mission to make vacation rental easy for everyone. Following the Sales process, our Onboarding Team is focused on welcoming each new owner to Evolve by consulting and educating our owner partners throughout the onboarding process while providing an exceptional level of service.
As a Manager of the Onboarding Team, you will be accountable for the growth and development of a team of 5-10 individuals varying in experience and tenure. You will have numerous responsibilities ranging from individual coaching to team-based activities and will be expected to track team metrics to hit ambitious goals and objectives. This will be achieved by effectively identifying key areas for individual skill development, creating actionable solutions, and monitoring for improvement. Our team is data-driven and we expect you to monitor and improve upon your team’s key performance metrics.
You’ll be empowered to lead the team in the best way possible to reach and exceed goals as well as elevate your team through skill and career development. While you will receive guidance from the Senior Manager and Leadership Team, you will also be encouraged to try new strategies in order to meet or exceed team goals as well as create a great team environment.
What you’ll do
- Lead a team of onboarding consultants who work closely with vacation rental owners to ensure properties are ready for guests, owners have a full understanding of our services prior to activation, and ensure the property is set up for five star rating success
- Hire, onboard, develop and retain a team of high performing individuals
- Coach team using call reviews, performance-metric reviews, skill sessions, career and personal development 1x1s
- Lead your team to meet or exceed monthly qualitative and quantitative targets by focusing on both the individual and the team
- Collaborate with leaders throughout the company to develop new strategies and best practices, as well as improve and refine the existing playbook
- Partner with other team leadership to lead and create team meetings to keep the team informed, updated, and educated
- Motivate and engage team throughout the day, week, and month through table touches, contests, outings, and being an on-going advocate
- Identify and suggest new ideas and process improvements
What makes you a great fit
- 5+ years of experience in hospitality
- 1+ year of people management experience required (hospitality experience preferred)
- Eagerness to learn and continue personal development in a fast-paced environment
- Ability to think strategically and work efficiently without sacrificing thoroughness
- Excellent written and verbal communication skills with the ability to be articulate and direct, both in a group setting and one on one
- Ability to analyze and leverage data in order to drive performance
- A forward-thinking, creative mindset geared towards developing new ideas to enhance your team’s capabilities
- Ability to embrace change in a fluid, high-growth environment
- A source of positive energy every day, you take the time to consider how best to support and guide your team
- Embody Evolve’s 10 core values and lead with a hospitality mindset
Location
Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both! We're currently all working remotely and will be opening up the office in the near future for our in office and hybrid options.
Compensation
For this role compensation is based on a base plus commission. Our base salary is $55,000 - $65,000.
This role is eligible to earn a monthly commission based on individual performance.
Total Rewards at Evolve
At Evolve, we care for our teammates by supporting their physical, mental, and financial wellbeing through a comprehensive Total Rewards Program.
- Industry competitive pay, including equity in the company for all Evolvers
- Health insurance package options that include 100% employer paid HDHP plan and two PPO plan options for you and your dependents
- Employer-paid dental, and vision, for you and your qualified dependents
- Paid life insurance, short-term disability, and long-term disability coverage
- 401(k) with a 4% match that vests immediately
- PTO, sick days, and paid Parental Leave
- Rich learning and development program for Evolvers
But wait, there’s more… optional benefits offered include commuter benefits, pet insurance and travel perks.
About Us
Opportunity: Our leadership and management teams are dedicated to creating meaningful learning and growth opportunities for all Evolvers, as well as providing clear expectations and continuous feedback.
Community: It’s easy to make friends at Evolve. We support maintaining a strong community through our teammate-led groups focused on learning, inclusion, environmental wellness, and more.
Transparency: Every month, our leadership team shares how the company is performing, explaining where we’re headed next, and recognizing team members for jobs well done.
Values: They mean more to Evolve than just bullets on a page, they drive our daily decisions and impact how we work as a hospitality company.
- Earn It
- Build Loyalty One Interaction at a Time
- Communicate Often, Honestly & Directly
- Embrace Change
- Stay Hungry & Humble
- Care
- Be Efficient
- Take Risks
- Learn Every Day
- Have Some Fun Along the Way
Which value sounds the most like you?
Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.