Project Support Engineer - Security Technology (6-month contract)

About Auror
At Auror, we're empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It's high volume crime that's increasingly organised in nature and is putting people, retailers, and communities at risk every day.
Founded in New Zealand 11 years ago, we're working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.
Auror is connecting people and intelligence to reduce crime. We're using technology for good.
In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you're looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.
The Role
As a Project Support Engineer - Security Technology you play a critical role in one of the largest physical security rollouts in the world. Your contribution ensures the effectiveness and compliance of Walmart's LPR systems, directly enabling Walmart to meet their scale targets and reduce retail crime in their stores. You will be employed by Auror, but contracted to Walmart. The role is based at Walmart Home Office, and requires availability to work night shifts.
What You'll Do

• Conduct technical validation of LPR and CCTV systems to meet strict performance thresholds.
• Provide advanced technical support for field teams and integrators.
• Troubleshoot and resolve complex system issues; escalate as needed.
• Develop technical bulletins and documentation for recurring challenges.
• Verify system integration and programming across technologies.
• Collaborate with cross-functional teams to engineer scalable solutions.
• Recommend process improvements to reduce cycle time and increase validation success.

This role reports to Alaina Kring, Director of Retail Partnerships
With a foundation in law enforcement and over a decade of senior leadership experience in the retail industry, I currently serve as the Director of Retail Partnerships, where I lead the global strategy and growth of Auror's largest global customer account. Throughout my career, I've remained grounded in a servant leadership philosophy-prioritizing people, purpose, and performance. I'm passionate about developing and empowering high-performing teams, building trusted relationships, and driving long-term, sustainable revenue growth. I bring a unique blend of operational expertise, strategic thinking, and a people-first mindset to every initiative. My focus is not only on delivering measurable business outcomes but also on creating environments where teams can thrive, innovate, and grow together.
Outside of work, I enjoy spending time with friends and family, cooking southern food, and relaxing at home.
Requirements
About you
You'll make an impact by:

• Bringing expertise in LPR and CCTV systems.
• Applying a structured, analytical approach to problem-solving.
• Communicating clearly in both technical and business language.
• Proactively identifying opportunities to optimize tools, systems, and documentation.
• Managing multiple streams of work and adapting to evolving needs.
• Having skills in IT networking and infrastructure.
• Having direct experience with technical support, field engineering, or security deployment.
• Having the ability to work occasional night shifts

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page ).
With diversity and inclusion at the forefront of Auror's guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
Benefits

• Competitive salary Range: Depending on level of experience,$80,000 salary

• Employee share scheme: You'll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your health insurance plan with United Healthcare & Metlife.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days, and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:
If you're excited about our mission and you have experience and a passion for this role, please hit "Apply" below.
We're proud that Auror is a place where everyone can learn and grow. So if you're not sure that you tick all the boxes but feel you're close to what we're looking for, please apply anyway as we'd love to hear from you!
Once you apply, you'll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we'll be able to help you from there.